SW OPD IIRMS Case Administrator Role Describer

Role:

• To provide administrative support to the IIRMS team, with specific emphasis on:

• Maintaining and updating accurate data records.

• Assisting with data collection and reporting.

• Attending and supporting IIRMS meetings.

1. Administration

• Preparation for and minuting regular IIRMS referrals meetings.

• Maintain an Action Log for referrals meetings

• Oversight of the functional mailbox, responding to queries where possible, and swiftly directing other queries to the most suitable team member.

• Preparation for and minuting of the MDT (multi-disciplinary team) discussions.

2. Data management

• Maintaining, updating and checking accurate and timely IIRMS records on the caseload management system.

• Utilise regional and national data sources to inform and support the management of IIRMS performance metrics.

• Swiftly escalate any data concerns or inconsistencies via regional and national channels as appropriate.

3. Processes

• Support accurate and timely recording and reporting of IIRMS activity.

• Develop a comprehensive understanding of IIRMS data recording processes to support the team in accurately capturing the delivery of IIRMS activity.

• Contribute to the development of new administrative processes and improve on those already in place.

4. Team work

• Work closely in conjunction with the OPD CORE Administrator.

• Develop a working understanding of the CORE Administrator’s role to provide cover support during annual leave.

• Work alongside with the IIRMS team to maintain accurate data records.

• Promote and support swift actions to help progress service users within the IIRMS pathway.

• Assist the IIRMS team with any administrative duties.

• Attend and participate in monthly team meetings.

• Where necessary, attend, participate in and minute other IIRMS related meetings.

• Contribute to Health & Safety processes to ensure the safe delivery of IIRMS activity

5. Reporting

• Support the Clinical Lead in preparation of data for the quarterly Contract Review Meetings.

• Assisting in any other monthly, quarterly or ad-hoc reports by analysing data, highlighting inconsistencies, and reconciliation.