Role: Deputy Head of Supervision and Investigations Services

Business: Office of Public Guardian (OPG)

Location: Embankment House Nottingham

Grade: Grade 7

Salary: £58,511- £65,329

Contract Type: Permanent

Minimum Hours: 37 hours per week

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Duties and Responsibilities

Be an effective contributor to Operations and OPG senior leadership team, delivering our digital agenda of products and services that are accessible, portable and flexible - for the benefit of customers and staff - and to achieve our 2025 strategy ambitions

Lead and inspire a team of circa 300 high preforming workforce to deliver a high-quality service and build effective people strategies and plans to develop an inclusive, skilled and engaged workforce.

Develop and coach high performing and engaged managers and staff who are motivated and have the capabilities to provide excellent customer service. To grow a diverse and inclusive workforce and lead on key people management initiatives to support the recruitment, retention and development of managers at all levels and front-line staff.

Support and contribute to the aims, objectives and performance of the unit, Operations Directorate and OPG.

Drive efficiency programmes within Supervision and Investigations Services changing how we provide our services, looking at how we can meet future challenges, make better use of digital products, services and smarter ways of working.

Through collaborative working across OPG, MoJ and with suppliers, develop and deliver quality services that meet customer needs now; and that make best use of digital channels, products and services.

Key Responsibilities

• Lead a team of managers to primarily, but not limited to supervise deputies within our jurisdiction in accordance with the Mental Capacity Act (MCA), associated regulations, Code of Practice and internal guidance

• Ensure managers are developed and empowered to deliver effective initiatives to recruit, retain and engage staff to deliver excellent customer service

• Ensure managers at all levels are capable of effective resource planning to meet short and long-term customer and organisational needs.  Plan and monitor an agreed budget, forecasting workload, ensuring that risks and opportunities are highlighted appropriately.

• Develop and maintain effective systems for the work area, seeking to improve the standard of services offered.

Deliver a quality service that evolves and meets the changing needs of customers

• Establish a culture that is responsive to customer needs and expectations and in line with emerging case law and practice.

• Promote collaborative working within OPG and with other stakeholders so that vulnerable clients are protected as far as possible.

• Lead service transformation through Continuous improvement culture and effective use of digital services

Develop our staff and organisation

• Ensure that staff Operations has comprehensive L&D plans and delivery for all managers and staff

• Develop effective talent management and succession planning programmes across the Directorate

• Role model leadership skills and values; and demonstrate leadership in diversity and inclusion

Develop service delivery through partnerships and collaborative working

• Promote the full participation of customers, stakeholders, partners and staff in planning and service delivery, adopting a positive and proactive approach to consultation and to establish effective quality assurance systems.

Other duties

• Undertake any other duties commensurate with the skill set of this post as directed by your manager.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

The position is based in Nottingham, there will be a requirement to travel to Victoria Square Birmingham when required plus occasional travel to London and other locations

There will be the option to work from home in line with the hybrid working arrangements.

Skills & Qualifications

Essential Skills

• A strong track record of leading operational service delivery with experience of creating energy and enthusiasm for service improvement development and growth. (lead criteria)

• Strong organisational skills, with the ability to provide a decisive response to significant delivery challenges, and to review, challenge and adjust performance levels to ensure quality outcomes are delivered on time.

• Effective delivery of people strategies including L&D, diversity and inclusion and effective staff engagement.

• Ability to lead change effectively through effective planning, excellent communication, commitment to transparency and inclusion.

• Be personally resilient and able to work at pace in a demanding environment.

Desirable Skills

• A good understadning and experience of articulating the Mental Capacity Act.

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 1000 words in support of your application based on essential and desirable skills.

In the event of a high number of applications, the lead criteria will be-

• A strong track record of leading operational service delivery with experience of creating energy and enthusiasm for service improvement development and growth

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:

• The following Behaviours at Level 4 (Grade 7):

• Leadership

• Communicating and Influencing

• Changing and Improving

• Managing a quality service

• and Strength-based questions.

All interviews will be held remotely via MS Teams.

Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.