Job title: HEO Commissioning Manager (Mobilisation and Transition)
Directorate: Chief Financial Officer Directorate
Workstream: Commissioning Team, Contracted Services Division
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
About the role
Background
This advertised role sits within the commissioning function of Contracted Services Division. Experience of contract management is therefore not essential.
The Contracted Services Division is part of HMCTS Chief Financial Officer Directorate. It is an exciting, fast-paced and rewarding place to work with responsibilities for a range of high- profile activities. These include the operational contract management of key outsourced services supporting HMCTS and the wider MoJ, as well as overseeing the procurement of new contracts and re-procurement of existing contracts to ensure we purchase the right services with the best value for money.
This is a positive, supportive working environment and one which champion developing staff, diversity, inclusion and equality, and encourages views and input from under-represented groups to support teamwork and deliverables.
The Contracted Services Division has two distinct functions:
1) The ‘live services’ function provides day-to-day operational contract management of key contracted services which support HMCTS and MoJ operational delivery.
2) The commissioning function which oversees and leads procurement of complex and/or large-scale contracts, including those of a transformative and innovative nature
The Team
The Language Services Mobilisation and Transition team works in close collaboration with project, commercial, operations, finance and live services contract management teams to mobilise complex outsourced services for HMCTS and the wider MOJ.
Our key responsibilities include:
Supporting procurement through mobilisation and transition into operational use and live service contract management.
Working closely with Workstream Leads and Suppliers to ensure services are fully transitioned and operational.
Engaging with the Business Change Managers and Operational colleagues to manage change activities effectively.
For procurements of significant scale or complexity, the team works alongside project delivery colleagues to implement innovation and improve the value for money in existing arrangements.
The team also leads and enables continuous improvement activity across HMCTS and MoJ, ensuring the benefits of outsourced services are maximised.
As part of the Mobilisation and Transition team within the commissioning function, you will be responsible for supporting the Senior Commissioning manager and the wider team. Your responsibilities will include leading specific workstreams, with a focus on leading mobilisation and transition activity for new language services provision.
The role includes:
Building and maintaining relationships with key internal and external stakeholders and driving engagement to effectively mobilise and transition from current to new services.
Leading activities to identify and map risks, issues and dependencies across mobilisation and transition workstreams to ensure delivery within tight timescales.
Providing regular updates and reports to senior leadership, including preparing and presenting reports to various forums such as project boards.
Actively contributing to workstream management meetings to support successful delivery of defined key activities and milestones within the agreed timescales.
Other responsibilities may include contributing to submissions, general project support and contributing to corporate activities.
This role will provide you with an opportunity to work alongside a project team with a range of internal and external stakeholder groups.
The successful candidate will be required to undertake the following duties and responsibilities:
Planning and delivering a defined mobilisation or transition workstream, sequencing tasks, assigning responsibilities, and managing milestones within an agreed framework.
Coordinating activities and maintaining effective working relationships with stakeholders, such as supplier contacts, workstream leads, operations, commercial, and finance colleagues.
Tracking and managing risks, actions, issues, and dependencies (RAID) for your workstream, keeping records up to date and escalating emerging issues through governance routes.
Contributing to board packs and provide concise updates to senior leads as required.
Supporting business readiness assessments and the smooth handover of services into Live Operations, ensuring lessons learned are captured and continuous improvement is embedded.
Who are we looking for? (Person Specification)
The ideal candidate for this position should demonstrate:
Essential
Ability to plan and coordinate delivery of a defined workstream within an agreed framework, working independently on day‑to‑day tasks and seeking guidance/escalating where appropriate.
Experience of establishing and maintaining strong, collaborative relationships with colleagues and supplier contacts, and providing clear, concise briefings to senior leads.
Demonstrable experience of coordinating delivery at pace across competing priorities in a fast‑moving environment.
Strong organisation and planning skills, with the ability to manage actions, track milestones, and meet deadlines within a multi‑faceted workload.
Experience in Microsoft 365 (Teams, Excel, Word, PowerPoint), producing concise updates and presentation packs.
Desirable
How to apply
Application Stage
Please submit
An anonymised CV. Please ensure your CV is uploaded in a simple format to prevent any formatting issues when it's downloaded or reviewed.
Statement of suitability demonstrating how you meet the essential criteria (up to 750 words)
Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role)
Interview Stage
If successful at sift, you will be invited to attend a remote interview, via Microsoft teams. During your interview, you will be assessed against the following Civil Service Success Profiles which will include:
Question(s) in relation to the following Civil Service Behaviours:
Delivering at Pace
Working Together
Communicating and Influencing
Further details
Working hours
This role requires a minimum of 30 working hours per week to meet operational needs. While term-time only contracts are not available, we are committed to supporting flexible working arrangements wherever possible.
Travel requirements
The successful candidate may be required to travel to HMCTS HQ,102 Petty France, London on an ad-hoc basis in line with business needs. The role will also require infrequent travel to other national premises as required.
Opportunities for development
HMCTS is committed to staff development and offers an extensive range of training and development opportunities.
About our benefits
We reward our people for their hard work and commitment. We have a number of family
friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.
Proud to Serve. Proud to keep justice going.