Role Profile
EO Supervisor
Working with others to achieve excellence in the delivery of Legal Aid
Case Management
Partnership
Over 250k pieces of
w
Over 900k pieces
o
Purpose
rk
of Crime work dealt
Civil work dealt with
ing
To facilitate access to legal aid services for
per year
a
with per year
c
A great place to work
ro
eligible clients.
ss MO
J
Ambition
Get things right
Ongoing Learning
first time
and Development for
To use our knowledge, skills and experience to
staff
support modernisation and ensure the services
290k
What
Support
applications
we deliver offer value for money. To invest in
vulnerable
for criminal
our people and utilise their expertise to inform,
clients
legal aid
How
Welcome
Support Access
Engage with
assessed
influence and implement every day decision
new ideas
to Justice
Legal Aid
per year
making.
providers
Why
Culture
Staf
Over 170k
To listen and engage with all staff ensuring we
f S
Assess Legal Aid
u
Hybrid Working
Civil
p
applications/claims
always value the ‘caseworker voice’ and that
p
Over 122k
applications
or
calls
granted per
this is represented when delivering or
ted
answered
a
year
influencing change agendas. We will value
nd en
expertise, including the expertise of our
gaged
providers, and create a culture where new
Pay Legal Aid Providers fairly
ideas are encouraged and appreciated.
Diverse Workforce
Supervisor Quotes
I thoroughly enjoy my role as Supervisor as it really
I love my role for a variety of reasons.
allows you to get the best out of people and take
As a people person, it allows me to
enjoyment out of seeing other people thrive and grow
guide and support my team, fostering
in confidence. That is definitely the most rewarding
The people really are the best
their growth and development. It also
aspect of the job. I also enjoy being able to understand
part of the job, they make doing
allows me to witness my teams
and get involved with the bigger picture discussions
the role effortless, people are so
progress and accomplishments, as
with my line manager and fellow Supervisors, planning
supporting and forthcoming with
well as using skills such as problem
for both the short term and longer term.
helping out.
solving and decision making to
support my team members.
As someone who was fairly sure that line
management was not for them, I’ve been
I enjoy working for the LAA as I feel it is
pleasantly surprised. The different exposures
an organisation that cares deeply
I enjoy working for the LAA
around the business have helped create
about its employees and particularly a
because it is like nothing I have
networking opportunities I wouldn’t have usually
happy work/life balance as well as
experienced, everyone is so
got. It’s also given me access to lots of different
wanting to develop its employees. I
nice and there are so many
smaller projects that as a caseworker
feel in particularly the team I am on
opportunities for progression,
I wouldn’t usually get.
has a fantastic team spirit and a really
development, and growth.
positive dynamic, all of which makes
the working day that much easier.
South Tyneside
Locations
LAA Offices
South Tyneside
OF OFFICES
Leeds
Manchester
Leeds
Liverpool
Manchester
Nottingham
Birmingham
Liverpool
Cambridge
Cardiff
Nottingham
Bristol
London
Birmingham
Brighton
Cambridge
Cardiff
Bristol
London
Brighton
Job Role
The EO Supervisor provides effective supervision of the team alongside the team
manager. EO Supervisors allocate work, collate, and analyse performance statistics,
undertake people management and team development on a daily basis. The role can
include the following:
Resource planning to help meet performance targets, considering quality and
productivity. Escalating issues with team managers as they emerge, helping to
identify and implement effective solutions.
Effective performance management, supporting both team and individuals to
achieve their potential. Conduct 1-2-1 meetings, along with performance
meetings, addressing issues as they arise in line with the HR policies. Offer
mentoring, coaching, and support with setting objectives and developing training
plans.
Actively engages in the recruitment process.
Risk awareness, including Health and Safety and Information Awareness. Ensuring
risks are logged, relevant managers made aware and appropriate action taken.
Communication and engagement, support to help deliver key messages. Take a
lead in meetings, encouraging the sharing of ideas in an open, honest
environment.
Being a supervisor within the LAA is an interesting and varied role, where you can
make a real difference.
The role can require regular interaction with Solicitors, legal aid applicants and
colleagues across the LAA and MoJ. As well as liaising with other government
departments such as DWP and HMCTS.
Benefits
Saving Money
Rewarding
Learning &
Staff Wellbeing
Leave
Volunteering
Great Work
Flexible Working
Development
Season Ticket loans
‘One-off’ exceptional
Mentoring
Flexi-Time
Employee Assistance
Minimum of 25 days
Volunteering leave
Cycle to work Loans
contribution award
Apprenticeships
Job Sharing
programme
Annual Leave rising to
(taken throughout the
Gym Membership
Royal Garden Parties
Development
Hybrid Working
Work Place
30 days after 5 years
year within the
Eye Care vouchers
Team awards
programmes
(Office & Home)
Adjustments
service
working week)
Employee discounts,
Sustained excellent
Lunch and learns
Occupational Health
Disability leave
Reserve forces training
cashbacks and free
contribution awards
Secondments
Staff Networks
Special Leave
Volunteer
gifts
Mental Wellbeing
Buy or sell leave
independently or with
Civil Service Pension
Support for carers
Career break
your colleagues
Salary Advances
Discounts on sport
and leisure
Timeline
OF RECRUITMENT
Interviews will be held.
These may be online or
Once pre-employment
in person. For online
checks are completed
interviews candidates
your new manager will
will be sent instructions
be in touch to agree
Advert live.
Panels sift applications.
with a link to dial in.
start dates.
Week 0
Week 3
Week 6
Weeks 10-14*
Week 2
Week 5
Week 8
Weeks 12-20*
Closing date.
Successful candidates
Candidates informed of
Start dates
invited to interview.
outcome of interview.
for employment.
Slots for the interview
Pre-Employment checks
will be made available
commence.
for candidates to book.
(these take up to 25
working days)
* Dates are dependant on security
checks and notice periods
Myth Buster
Dress Code
Annual Leave
Legal Experience
Office Experience
There is no formal dress code policy
Any holiday or leave you already have
You don’t need to have any
You don’t need to have
(shirt & tie etc). It’s casual dress all the
booked will be honoured and taken as
experience of the law or how the
office experience, full training will be
way in the LAA! - business dress only for
annual leave.
court system works .
given.
external meetings.
Flexible Working
Hybrid Working
Qualifications
Interviews
Flexible working hours are the norm,
On top of flexible working hours
You don’t need any legal qualifications or
Our Interview process is relaxed
with full time, part time, compressed
Hybrid working is a big part of how the LAA
degree to work within the LAA.
and friendly. You will be asked
positions available. Flexi time allows staff
works. You are currently required to work
Just ensure you can demonstrate the skills
about your strengths. You will
to vary their time of arrival and departure
a percentage of your working week within
listed in the essential criteria of the
have the opportunity to ask us
from work; vary the length of their lunch
a LAA office. Want to work more in the of-
job description.
questions too!
breaks; and take time off if they have
fice - that’s fine too.
worked extra hours within the limits of the
scheme. The LAA does not operate core
hours however employees are able to work
between
7am - 7pm once signed off from training.