JOB DECSCRIPTION

About the Role

The Learning Centre Manager is responsible for the day-to-day operation and service delivery of a Learning Centre within Prison Learning Design & Delivery (MOJ People and Capability). The role ensures the centre provides a safe, secure, and hygienic environment, maintaining high standards of facilities and delivering exceptional customer service at all times.

The post holder will promote and maximise the use of the Learning Centre, working closely with the Learning Centres Manager to ensure efficiency, best value for money, and alignment with the Prison Learning Design & Delivery operating model. They will uphold an inclusive environment free from discrimination and harassment, supporting the training needs of all delegates and fostering a culture of learning and continuous development across the organisation.

Health and safety compliance is a key responsibility, alongside championing wellbeing for staff and customers, ensuring it remains central to all interactions. While the role carries no direct line management responsibilities, the Learning Centre Manager acts as a key point of contact for the centre, ensuring smooth operations and a positive experience for all users.

Main Activities / Responsibilities

• Drive achievement of people-related targets and strategic learning objectives across Prison Learning Delivery.

• Ensure cost-effective, productive, and customer-focused learning environments.

• Champion group values and deliver excellent customer service.

• Manage key internal and external stakeholder relationships; promote facilities to government agencies.

• Maintain a discrimination-free, inclusive learning environment meeting delegate training needs.

• Oversee health & safety compliance, risk assessments, and safe systems of work.

• Manage Learning Centre facilities: safe, secure, hygienic, and fully utilised.

• Handle diary management, event & training bookings and key holding.

• Manage training rooms, ICT systems, and provide support to trainers and delegates.

• Set up classrooms and procure materials/services within budget.

• Respond to customer complaints and requests promptly; drive continuous improvement.

• Act as Fire Marshal and First Aider; conduct statutory fire alarm tests.

• Serve as Vetting Contact Point and Care Team member.

• Deliver management information reports, course evaluations, and utilization data.

• Ensure data protection and information assurance compliance.

• Review Service Level Agreements as needed.

• Assist with interviews and participate in projects when required.

Base location and travel requirements

The successful candidate will be based at Sheppey Learning Centre, HMP Standford Hill, Church Road, Eastchurch, Isle of Sheppey, Kent, ME12 4AA.

Desirable Criteria

• First aid trained.

• Care Team trained

• Experience of working across complex groups/organisations

• Problem solving with ability to create resolutions

• Excellent organisation skills and written/verbal communication skills.

• IT literate with very good working knowledge of Microsoft applications

• Ability to engage with, enthuse and inspire a diverse range of stakeholders and organisations

Qualifications

• Functional level 2 English and Maths is desirable

• Business Admin L3 or equivalent is desirable

Please note that whilst we don’t assess or score ‘desirable’ criteria, we may consider evidence provided that demonstrates meeting the desirable elements of the role, but only after scoring behaviours and the statement of suitability where there is a need to differentiate between closely scored candidates. 

Application process

You will be assessed against the Civil service success profiles framework.

Sift

Behaviours

Please provide examples of how you have met each of the following behaviours:

• Making Effective Decisions (lead)

• Delivering at Pace

• Working Together

• Changing and Improving

Experience

• A Statement of Suitability consisting of a maximum of 500 words.

If we receive a large number of applications, we will carry out an initial sift on the lead criteria of Making Effective Decisions

Candidates invited to Interview

Please note that interviews will be carried out remotely via MS Teams.

During the interview, we will be assessing you on behaviours (listed below) and strengths from the Success Profiles framework.

Behaviours

• Making Effective Decisions (lead)

• Delivering at Pace

• Working Together

• Changing and Improving

If you have any queries about the role, Jessica Louth - Jessica.Louth@justice.gov.uk