HMCTS Human Resources Directorate

Job Description

Overview:

HM Courts & Tribunals Service was created on 1 April 2011. It brings together HM Courts Service & Tribunals Service into one integrated agency providing support for the administration of justice in courts and tribunals.

HM Courts & Tribunals Service is an agency of the Ministry of Justice. It uniquely operates as a partnership between the Lord Chancellor, the Lord Chief Justice and the Senior President of Tribunals as set out in our Framework Document.

The agency is responsible for the administration of the criminal, civil and family courts and tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. It provides for a fair, efficient and effective justice system delivered by an independent judiciary.

HMCTS has been undergoing a period of significant change that will continue to see the organisation transform over the next coming year. Strong leadership is a critical element in this being successful and the jobholder must provide clear direction and focus, visibly championing and prioritising the changes. HMCTS expects its leaders to live our organisational values of purpose, humanity, openness, together. We also expect a commitment to change demonstrated through proactive involvement, a positive attitude and delivering results.

The HMCTS HR function has a pivotal role in supporting senior stakeholders and their teams through transformation with the right strategy and approach to building the necessary organisational capability. HR Operations works on a range of projects that both support the effective running of our business now and, through people and culture transformation, in the future.

Role Overview:

An exciting opportunity has arisen to work as part of the Employee Relations Team within HR HMCTS. As ER Secretariat Manager, you will primarily be responsible for organising and facilitating all HMCTS Trade Union consultation meetings and maintaining Management Information records, as well as supporting and advising both HR colleagues and Business Managers on the full range of Employee Relations matters. You will also have the opportunity to work closely with Senior Departmental Trade Union colleagues (DTUS) in support of the HMCTS Reform Agenda, and general operational business change.

Key Accountabilities:

The HMCTS ER Secretariat Manager is a key member of the ER Team that supports the facilitation of DTUS engagement and maintains the database of all DTUS engagement exercises; the HMCTS HR functional mailbox; the identification and assignment of Determining Authoirities and Investigators; and supporting management coaching and learning delivery.

Main duties:

• Provide secretariat duties for the ER team;

• Work with HR colleagues, business/program leads and DTUS to facilitate engagement/consultation meetings;

• Create and maintain a schedule of all meetings; ensuring each meeting is prepared in good time; and act as the main point of contact for queries relating to ER related events;

• Develop agendas, coordinating and circulating relevant papers, maintaining distribution lists and taking responsibility for booking suitable rooms;

• Provide accurate minutes as required; tracking and ensuring actions are completed by liaising with those assigned;

• Maintaining an accurate and up to date communications log, including the ER outlook mailbox/calendar, ensuring that correspondence is prioritised and followed up;

• Review Facilities returns from the union facility time portal;

• Develop, collate and manage ER/DTUS management information. Be the knowledge and information management SPOC, including collating and reporting DTUS engagement information/activity to senior stakeholders and Union colleagues;

• Provide advice and guidance on the application of consultation principles and processes;

• Support and deliver management coaching sessions on both union matters and wider HR people management issues;

• Manage and maintain the HMCTS HR query functional mailbox;

• Manage the assignment of Determining/Appeal Authorities and Investigators.

Person Specification

Required Skills, Knowledge and Experience:

• Good organisational skills and ability to prioritise; customer focused; self-starter; able to adapt quickly and deliver in a busy environment across competing tasks;

• Knowledge and experience of applying HR policy

• Comfortable with Microsoft packages (Excel, Word, PowerPoint);

• Experience of diary management and ability to take accurate notes and draft correspondence;

• Able to take responsibility for the quality and accuracy of your work and be comfortable working across teams/programs and at all levels, keeping HR leads and other stakeholders informed of progress.

Desirable criteria:

Experience of working with Trade Unions on industrial relations/collective bargaining matters.

You will be required to provide evidence of the following key Civil Service behaviours:

• Delivering at Pace;

• Managing a Quality Service.

Strengths will also be tested at interview.