Role: Business Insight and Service Delivery Data Analyst

Business: Office of Public Guardian (OPG)

Location: Embankment House, Nottingham

Grade: Higher Executive Officer (HEO)

Salary: £35,335 - £37,847

Contract Type: Permanent

Minimum Hours: 29:36 hours over 4 days is the minimum requirement for part time

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

Business Insight & Service Delivery (BISD) Team support Operations in a multitude of work streams.

We monitor and provide assurance on the performance of Operations including statistical analysis, forecasting and assessing risks. The regular insight we provide supports the business in its day-to-day decisions. The team provide both regular performance updates and responses to ad-hoc requests including Freedom of Information requests and parliamentary questions in a timely manner.

Additionally, you will take a leadership role on any MI related projects that the BISD team are responsible for delivering. You may be required to undertake line management responsibilities.

Duties and Responsibilities

As a Management Information Analyst you’ll be working within the BISD SIS (Supervision & Investigation Services) team to provide analytical support to SIS teams.
Producing and updating spreadsheets and tools to collate and record data on work completed and work outstanding.
You will be responsible for production of monthly performance review and impact indicators review, validating data and raising any discrepancies with relevant teams and the Senior Operational Delivery Management team and the heads of SIS.
You will collaborate with SIS colleagues, contribute and participate at local management meetings to obtain required information for the monthly performance review.
You’ll be expected to display a commitment to continuous improvement, leading change, and improving performance. This often includes working with colleagues and your manager to suggest and implement improvements to business practices and the services we offer, considering the needs of our customers and stakeholders and can-include both digital and non-digital solutions.
Communicate with your team, senior managers, colleagues and stakeholders with clarity and professionalism, reflecting the OPG’s values.
Monitor and evaluate your performance and that of your team, celebrating successes and taking appropriate action where any concerns or issues arise.
Ensure you and those with whom you work are aware of MoJ/OPG priorities and plans and how you contribute to them; keep senior leaders and colleagues informed to deliver these.
Take responsibility and care for your own Health and Safety and for the safety of others and abide by OPG Health and Safety Procedures.
Follow all relevant OPG Policies, Protocols and Procedures as required

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

29:36 hours over 4 days is the minimum requirement for part time

Skills & Qualifications

Essential Skills

Ability to obtain, understand, analyse and manipulate large quantities of statistical data, turning this into useful information which can be used to support strategic decision making.
Ability to simplify complex datasets in order to make recommendations which are communicated in a clear and concise manner orally and in writing
Proficient in the use of all Microsoft office products, particularly Excel, with ability to use advanced formulas and pivot tables
Ability to produce and maintain dashboards in PowerBI
Flexible approach, with the ability to manage and prioritise own work and to work with minimal supervision
Ability to work with colleagues within your own team and those from other parts of the OPG, as well as external stakeholders
Committed to give a high quality of performance in all aspects of the job
Ability to adapt to change and consider continuous improvement

Desirable Skills

Ability to create custom tools within Excel and VBA or other programming language to simplify the collation of data
Familiarity with SIS processes and ways of working

Desirable Skills

The above criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to complete the following as part of the application:

Statement of Suitability of no more than 1000 words, to demonstrate your experience against the essential and desirable skills required for this role.

When choosing your examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:

Strengths relevant to the role
A 10-minute presentation based on your Experience of analysing and manipulating large quantities of statistical data, simplifying complex datasets and turning this into useful information which can be used to support strategic decision making, and your ability to make recommendations which are communicated in a clear and concise manner.

Further information on strength-based questions can be found here:

Success Profiles: Strengths - GOV.UK

Should you be successful at sift-stage, further details on the presentation topic and content will be provided to candidates in advance of interviews commencing. This information will be confirmed to you via email.

All interviews will be held remotely via MS Teams.

Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.