OFFICIAL - SENSITIVE
JOB DESCRIPTION:
Member Standards & Conduct Officer
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Job Title |
Member Standards & Conduct Officer |
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Hub |
Capability Hub Member Standards & Conduct Team |
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Job Grade |
EO |
Number of roles |
1 |
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Reports To |
Member Standards & Conduct Manager |
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Job Purpose |
This role covers variation of workstreams which include Complaints, Review Committee, CPD and Post Accreditation checking. You will support the Member Standards & Conduct Manager with complaint investigation and responses, the organisation of Review Committee and in the delivery of CPD Programme and Post Accreditation Programmes providing the relevant administration support. You will assist to close learning loops obtained from member standards outcomes, Review Committee and Complaints that feed into the delivery of CPD programmes for members to support Post Accreditation development.
You will support Member Standards & Conduct Manager in the delivery of CPD Programme and Post Accreditation Programmes.
Supporting all work and events that fall under Post Accreditation.
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Scope & Responsibilities |
Each EO will be assigned areas of responsibility but should know and understand (through meetings and team engagement) the other areas to build resilience. You are primarily responsible for Member Standards at the Board, assisting Member Standards & Conduct Manager to provide members with the capability, support, and personal resources available to carry out their role.
This covers the workstreams of Complaints, Review Committee, CPD and Post Accreditation Programmes.
You will be responsible for the logging and drafting of Complaint responses.
Support the preparation, delivery and follow-up work of Review Committee.
Supporting colleagues working flexibly and building resilience across workstreams.
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Primary deliverables in the first 6 months of the role |
Assist in providing analysis gained from complaint data, review committee outcomes and post accreditation feedback to allow Member Standards & Conduct Manager to gain an understanding of themes identified across the Parole Board and to implement solutions that will be delivered in future CPD learning.
Assist in promoting the learning gathered from committees and workstreams and share with membership to promote good practice.
Assist in the administration to support the delivery of a post accreditation member standards process.
Responsibility for dealing with issues identified to the team from members under the Conduct and Competency Flag Process to identify gaps in standards.
Assist in the administration and logistics to successfully deliver a CPD programme working to specific deadlines.
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Personal specification
Essential |
Highly organised and accurate Demonstrable ability to juggle tasks and projects Personable and empathetic to work with our member and support their development Demonstrable experience of keeping records and/or working with data and data analysis Ability to adjust priorities to manage a conflicting and ever-changing workload. Effective oral and written communication skills. Experience in communicating with internal and external colleagues at all levels.
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Desirable |
Understanding of the Parole Board Process
H ave had experience of Quality Assurance/Standards work
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Main Duties:
Strategic Leadership
To identify trends within complaint data to inform the production of guidance and learning practices
To support Member Standards & Conduct Managers to deliver quality standards across the Parole Board to support member development
Continuously seek to improve our own systems and processes for handling complaints
Member Standards
Support the Senior Member Standards & Conduct Manager and Head of Capability
Overall responsibility for supporting Member Standards & Conduct manager to complete timely and accurate responses to complaints
Oversee the accurate and up-to-date records for complaints, pro-actively tracking their progress
Ensure insight from complaints is collated, understood and feeds back into training and quality assurance for members, staff and stakeholders
Support the Review Committee preparation and action outcomes
Support the development and deliver of CPD and post-accreditation standards and assurance process for members
Monitor and analyse outcomes and data from all member standards processes and committees identifying issues and trends to inform changes, support and CPD
Learning and Development
Assist with the administration and support of CPD training to ensure the business is confident it is meeting its delivery of standards
From analysis from Member Standards assessments and committees create learning to support Member Standards & Conduct manager that will enable improvement
Work collaboratively with the Capability Team in areas for core member and staff training
Relationship Building
Work collaboratively with staff across directorates to investigate and respond to complaints getting it right first time
Create and maintain excellent working relationships with members
Support in the work of obtaining members to support training across the CPD and Post Accreditation Programmes
Other Responsibilities
Support other tasks appropriate to the role as assigned from time to time by the Member Standards & Conduct manager, Senior Member Standards & Conduct Manager or Head of Capability
3rd Floor, 10 South Colonnade, London E14 4PU
www.gov.uk/government/organisations/parole-board
info@paroleboard.gov.uk
@Parole_Board
0203 880 0885