Ministry of Justice

HR Executive Officer (EO)

Team: HR Casework or Professional Behaviours Unit (PBU)

Are you looking for the next step in your career, or a first step into the HR Profession?

We are looking for an organised and proactive Executive Officer to support the day‑to‑day running of the HR Casework operational delivery function. You will help ensure casework activity is managed efficiently, accurately and professionally, supporting managers across government departments and agencies.  You may also support the delivery of a high-quality mediation referral service.

Why work in the HR Profession?

Working in HR is purpose‑driven and people‑focused. HR casework and PBU play an important role in supporting fair and consistent decision‑making, helping managers navigate sensitive situations, and improving the working environment for civil servants. This role is ideal for someone who wants to build a long‑term career in HR, with structured development and exposure to a wide range of employment relations activity over time.

What sort of people work in HR Casework and PBU?

HR Casework and Resolution suits people who are curious, organised and committed to developing their understanding of HR policy, employment law and delivering a quality service. You will be supporting work that can be sensitive and time‑critical, so being able to communicate clearly, manage competing priorities, and handle information professionally is key. If you enjoy spotting themes in data, keeping processes on track, and helping others find practical solutions, you will thrive in this environment.

Role Overview

You will play a key role in supporting the effective delivery of HR casework and informal resolution services across the organisation. You will provide high‑quality operational, administrative, project and data support—helping to ensure processes run efficiently, accurately, and in line with policy, legislation and Civil Service values and endorsing approaches for achieving informal resolution aligned with the expected standards of conduct 

This is a varied role where you will work closely with colleagues, case managers and stakeholders, contributing to strong service delivery, continuous improvement and culture change. It offers a clear development pathway into case management and informal resolution roles over time.

Key Responsibilities

In this role, you will:

Deliver high‑quality casework support and customer service

• Manage internal and external functional mailboxes, including triage and responses
• Handle and respond to case manager and external stakeholder enquiries, escalating complex queries appropriately.
• Liaise professionally with colleagues, managers, legal services and other partners to support case progression.
• Provide day‑to‑day operational support, including adherence to service level agreement response times.

Support casework systems, records and workflow

• Complete transactional processing accurately and in line with relevant requirements.
• Triage and allocate cases, supporting effective workflow across the team.
• Maintain accurate case records and tracking logs in line with GDPR and confidentiality requirements.

Contribute to improvement, insight and team delivery

• Support the production of reports, management information and insights by identifying themes, trends and risks within casework data.
• Contribute to continuous improvement by highlighting discrepancies, inefficiencies or learning opportunities.
• Provide project and coordination support across HR Casework, including action logging, chasing actions, and maintaining documentation.
• Participate in working groups, networks and engagement activity to support a positive workplace culture. Support department activities, e.g. recruitment, awareness-raising campaigns, training and wider business priorities as required. Contribute to best practice development, guidance refreshes, and team learning activity.

 Support change and process improvements

• Support new process rollouts and, where appropriate, lead smaller process rollouts.
• Identify changes and support colleagues through process updates, including guiding case managers and responsible managers through agreed changes.
• Assist with the creation and drafting of guides, instructions and supporting materials. 

The duties and responsibilities in this job description and are not exhaustive and may be subject to change over time.

Success Profile – Behaviours (EO level)

You will be assessed against the following behaviours:

Delivering at Pace

Follow relevant policies, procedures and legislation to identify what is required for successful delivery, set clear goals and areas of responsibility, and continually review workloads to ensure priorities and individual needs are appropriately balanced.

Communicating and Influencing

Communicate clearly, concisely and confidently, handling sensitive issues with professionalism and empathy.

Making Effective Decisions

Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.

Managing a Quality Service

Take ownership of your work, maintain high standards of accuracy, and seek ways to improve service delivery.

Working Together

Build effective relationships, contribute positively to team goals, and share knowledge openly.

Essential Skills & Experience

We’re looking for someone who can demonstrate:

• Strong organisational skills and attention to detail.
• Confidence using IT systems and working with data.
• Ability to manage competing priorities and meet deadlines.
• Professional discretion when handling confidential information.
• Clear written and verbal communication skills.
• Analytical thinking with a focus on practical solutions.
• Ability to understand and assimilate information.
• A working knowledge of Microsoft Office, including Excel, PowerPoint, SharePoint, Calendar and Teams.

Desirable Skills and Experience

Previous HR or administrative experience is desirable but not essential, as training and development will be provided.
Previous experience in a mediation and/or conciliator environment is also desirable; training and development will be provided.

Development

This role provides strong development opportunities for people who want to grow their skills and build a career in HR. Opportunities may include:

• Opportunity to identify and lead smaller programmes of work.
• Opportunity to obtain a Workplace Mediator professional accreditation and join the Civil Service Mediation Service (CSMS) as a volunteer mediator.
• Opportunity to participate in MoJ and cross‑Civil Service forums and networks.
• Opportunity to develop core skills and knowledge within the HR Profession.

Strengths (assessed at interview)

• Inclusive
• Adaptable
• Curious
• Team Player
• Attention to detail

Benefits & Working Pattern

• Learning and development tailored to your role.
• A culture encouraging inclusion and diversity
• Civil Service pension
• Generous annual leave (25 days rising to 30 days after 5 years’ service). Plus 8 public holidays and 1 privilege holiday per year.
• An environment with flexible working options and autonomy of the structure of your working day, including hybrid working. Colleagues are expected to attend the office minimum 60% / 3 days per week. (Office will be based in a geographical area so some travel should be expected.)
• The advertised role is a full-time post (37 Hours per week). Applicants who wish to work an alternative pattern are welcome to apply; however, alternative working patterns may not meet business need, and you should discuss this with the vacancy manager before applying.

Security

Successful candidates must undertake CTC security clearance to be appointed to the post.

Behaviours

We'll assess you against a variety of behaviours during the selection process, to include:

• Delivering at Pace
• Communicating and Influencing
• Making Effective Decision
• Managing a Quality service
• Working together

For further information on behaviours including the full indicators please visit the Civil service Behaviour candidate information here. 

Selection process details

MOJ HR Casework use Success Profiles, and will assess your behaviours, strengths and experience.

• Application

Experience

As part of the application process, you will be asked to complete a CV and statement of suitability outlining how you meet the person specification.

If there are many applications, we will sift on CV first. Further details around what this will entail are listed on the application form.

Please note that your statement of suitability should be no more than 500 words. It should highlight how you meet the essential and desirable criteria for this post.   You should refer to the essential skills set out above.

Behaviours

You will be asked to answer the following Behaviour question, in no more than 500 words, based on the Civil Service Behaviour, ‘Managing a Quality Service’. Please refer to the job description to ensure you are aligning your skillset with the desired candidate criteria.

Managing a quality service Question –

Describe a specific example where you were responsible for managing a shared mailbox, workload, or queue of enquiries with competing priorities.

How did you prioritise your work, ensure accuracy and consistency, and deliver a high-quality outcome within required timescales?

What actions did you take to address any issues affecting the service, and what was the outcome?

(500 words)

Interview

At the interview you will be required to complete a typed written assessment providing advice and guidance to a manager in the business on a scenario presented in real time. This will be emailed to you at the interview.  The written assessment will take approximately 15 minutes. 

During the interview process, you will be tested against the following Behaviours:

Delivering at Pace

Communicating and Influencing

Making Effective Decisions

Working Together

Should you require any reasonable adjustments to support you, please include this information when booking your interview. 

Interview dates

Interviews expected to be held w/c 13th July 2026

We will try to meet the dates set out in the advert but there may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates if successful.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

We want to see applications that are a true reflection of you and your skill set, and we may subsequently screen applications on the use of AI to ensure quality and authenticity of candidates*

Feedback will only be provided if you attend an interview and request it.

Please note we do not consider standalone CV applications – you must apply for this role through Civil Service Jobs.