His Majesty’s Courts and Tribunals Service

Directorate: Digital and Technology Services

Pay Band: Grade 6

Job Title: Lead Business Analyst - DLRM

Location: National

Term: Permanent

Interview: Online via Teams

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is creating a place in which it is great to do work, and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

GDD:

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Product and Delivery Job Family, is a Business Analyst role at Lead Business Analyst level.

Job Description:

You will lead business analysis for the Decommissioning of Legacy & Risk Mitigation Programme (DLRM), managing a team of BAs and coordinating analysis across the Decommissioning and Data Migration workstream (Crime, Civil, Family and Tribunals) and other related workstreams, including Opal (replacing the Libra green-on-black application). You will be accountable for the delivery of BA outputs across the programme including requirements, stakeholder engagement, and management of risks, issues and dependencies, with a focus on business-led data management needs for decommissioning.

You will work across multiple complex services, supporting the Head of Business Analysis to lead and represent the BA profession internally and across government.

You will have excellent interpersonal skills and build strong relationships across a diverse range of stakeholders and professions. You will coach and mentor other BAs to grow capability across the profession.

You will help lead and develop the BA profession through the Centre of Excellence and BA Community of Practice, promoting consistent, supportive ways of working.

Key Responsibilities:

• Lead and continuously improve BA standards, tools and ways of working through the BA Community of Practice and Centre of Excellence.

• Set direction for BA practice and coach, mentor and develop BAs (including performance and capability).

• Represent the HMCTS BA profession within DLRM leadership and across government/industry networks.

• Lead requirements and scope change at programme level, ensuring clear traceability and decision support.

• Contribute to target operating models and assess impacts on operational services and users.

• Drive investigation and analysis of complex problems and opportunities, producing clear outputs for senior decision-making.

• Work with counterparts across professions (e.g., product, delivery, design, research, engineering) to deliver shared outcomes.

• Take responsibility for investigative work into problems and opportunities in existing and new services; resolve issues across those services taking account of user research, technical challenges and strategic thinking.

Essential Skills and Experience:

• Extensive experience applying BA methods, tools and standards in complex environments.

• Proven leadership of BA teams, including practice assurance/continuous improvement and people development.

• Strong experience working in multidisciplinary delivery teams (e.g., product, research, design) on public or government services.

• Expert evidence gathering, analysis and synthesis, with clear communication for senior and operational stakeholders.

• Ability to identify and manage analysis of issues affecting adoption of digital services and process change.

• Experience analysing end-to-end services/processes and shaping improvement opportunities.

• Experience working in agile delivery environments.

Desirable Skills and Experience:

• Experience working with HMCTS digital and technology products.

• Awareness of the wider social and technology context for government services.

• Experience contributing to management of risks, issues, assumptions and dependencies across service areas.

• Experience supporting system decommissioning, including functional parity and data migration.

Person specification:

• Can communicate detailed information clearly to a wide range of colleagues, including senior stakeholders.

• Can work independently on day-to-day issues and take a strategic view, escalating significant impacts appropriately.

• Can manage resources flexibly to meet priority and urgent timelines, including experience with MSP and PSR contracts.

• Can plan and organise work with discretion, balancing competing priorities and urgent deadlines.

• Can lead, manage and develop individuals and teams.

• Can deliver at pace to tight timescales.

Application process:

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process.

Please note that your application will be sifted against the Essential Skills/Criteria and Experience detailed in the CV.

• Experience - As demonstrated in your CV.

• Technical - As demonstrated at interview. During the interview, you will be assessed against the Government Digital and Data (GDD) Capability Framework.

• Capability Skill - Business Analysis

• Strengths - The interview will involve a discussion around 2 strengths.

• Behaviours - You will be required to provide evidence of the following key behaviours at Level 4. You will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework Government Digital and Data (GDD)

• Leadership

• Making Effective Decisions

• Communicating and Influencing

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.