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This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.

General Information

Salary
The national salary range is £35,335 - £37,847, London salary range is £40,014 - £42,859. Your salary will be dependent on your base location
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
Cross Government
Location
National
Region
National
Closing Date
14-Sep-2026
Post Type
Permanent
Civil Service Grade
HEO
Number of jobs available
1
Reserve List
12 Months
Job ID
21492

Descriptions & requirements

Job description

Proud to serve. Proud to keep justice going. 

Our Business Support Managers play a critical role helping deliver justice. If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS). 

About us

HMCTS is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.    

Your role

Join our Regional Support Unit (RSU) as a Business Support Manager and play a key role in supporting the National Head of Legal Operations for Civil, Family and Tribunals (CF&T) and their Senior Leadership Team. This is a dynamic and varied role at the heart of National Services, providing high-quality business management, leadership support, and coordination across a complex operational environment. 

As a Business Support Manager, you will act as a trusted partner to the National Head of Legal Operations and the wider Senior Leadership Team, helping to ensure the smooth and effective running of the directorate. You will oversee diary and workflow management, coordinate leadership meetings and communications, and work closely with internal and external stakeholders to support the delivery of strategic and operational priorities. 

You may manage a small team of Diary Managers in the future, ensuring consistent and professional support is provided across the leadership team. The role includes preparing briefings, submissions, presentations, governance papers, and correspondence on behalf of senior leaders, as well as supporting business planning, performance reporting, risk management, and assurance activity. 

Working in a fast-paced and high-profile environment, you will be responsible for anticipating priorities, managing competing demands, and ensuring senior leaders are equipped with the information and support required to make informed decisions. You will use sound judgement, strong organisational skills, and excellent attention to detail to help drive effective leadership and operational delivery. 

This is an exciting opportunity to work at the centre of Civil, Family and Tribunals Legal Operations, contributing to the effective delivery of justice services and supporting senior leaders to achieve strategic objectives across National Services.

About you 

Are you a confident, highly organised professional ready to support senior leaders at the heart of regional operations? 

If so, this could be the perfect opportunity for you. You will bring a strong track record of providing executive-level business support and be comfortable acting as Business Manager to senior leaders, including National Head of Legal Operations for Civil, Family and Tribunals (CF&T). You’ll demonstrate excellent judgement in managing high-level correspondence, drafting submissions, and coordinating with internal and external stakeholders. 

You’ll possess outstanding communication and stakeholder management skills, enabling you to represent senior leadership effectively and facilitate regional meetings when required. A proactive and adaptable approach is essential, as is the ability to analyse and interpret data to support performance insight and decision-making. 

Experience or knowledge of health and safety, fire safety, and security policies is highly desirable, along with an understanding of audit and inspection processes. You’ll be a natural collaborator, capable of working across teams and directorates, and bring a calm, solutions-focused mindset to a fast-paced and high-profile environment. 

For a full job description, please read the supporting document before applying. 

Further details  

New recruits to the Civil Service joining MoJ are expected to join at the band minimum. 

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. 

Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule. 

Standard full time working hours are 37 hours per week. 

HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. However, to ensure effective business support and continuity of service to the National Head of Legal Operations and Senior Leadership Team, this role requires a minimum working pattern of 30 hours per week, worked across at least four days. 

Occasional travel to other courts  

Due to the national remit of the role, regular travel across England and Wales will be required to attend meetings, events and business activities. This may involve overnight stays line with business needs. 

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Waorking. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours 

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits 

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension 

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training 

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks 

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 21492

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 21492

Application form stage assessments

Experience
We will assess your experience for this role via the following methods
Statement of Suitability
Statement of Suitability
Guidance for the Statement of Suitability
Please explain why you are suitable for this role by demonstrating how your skills and experience match the essential criteria outlined in the job advert and role profile. Your response should include clear, personalised evidence, using specific examples to show how you meet each requirement and why your experience makes you a strong candidate for this position.  You may use examples from work, education, volunteering, or other relevant experiences. To achieve the highest scores, we strongly encourage you to use the full word count (500 words) and provide personalised, real-life evidence, clearly linking your evidence to the essential criteria.   You may use AI in your application but, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.  Submitting content that is copied or plagiarised may result in your application being withdrawn.
Evidence of Experience
Statement of Suitability
Technical
Technical Questions Application Form Question Word Limit
250
As part of your application you will be required to complete a 250-word 'Experience' question.

Interview stage assessments

Interview Dates
Interview dates are expected in late September.
Behaviours
Leadership
Delivering at Pace
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
Technical
Experience Question: This question will broadly focus on your experience, expertise, and transferable skills around Senior Leadership and Executive Support.
Experience Question: This question will broadly focus on your experience, expertise, and transferable skills around Stakeholder Management.
Level of security checks required
DBS Basic

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.