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General Information

Salary
The national salary range is £42,914 - £46,182, London salary range is £49,325 - £53,081. Your salary will be dependent on your base location
Working Pattern
Full Time, Part Time, Flexible Working
Vacancy Approach
Internal
Location
National
Region
National
Closing Date
10-Sep-2026
Post Type
Permanent
Civil Service Grade
SEO
Number of jobs available
70
Reserve List
12 Months
Job ID
21586

Descriptions & requirements

Job description

Senior Infrastructure Operations Engineer 

Location: National*

Interviews: From w/c 28th September

Grade: SEO (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)  

Salary**: £49,325 - £53,081 (London); £42,914 - £46,182 (National) 

Working pattern:  Full-time, Part-time, Flexible working 

Contract Type: Permanent  

Number of vacancies: 70 

Vacancy number: 21586  

The Role 

Please note this role requires you to pass Security Check clearance. Please click on the link for details.   

We’re recruiting for Senior Infrastructure Operations Engineers here at Justice Digital, Data and Science to be part of our warm and collaborative Technology Operations team.  

This role aligns against Senior Infrastructure Operations Engineer from the Government Digital and Data Framework  

The Technology Operations team is part of Technology Services in the MoJ Justice Digital, Data & Science (JDDS) directorate. It is a team made up of 6 functions: Service Resilience, Service Optimisation, Service Management, Onsite Support, Transformation and Remote Support. These roles are based within the Onsite Support team.   

The Technology Operations team provides Local and Remote 1st and 2nd line support excellence that enables our MoJ customers to thrive.    

Our personal, customer centric focus allows the MoJ business to run efficiently and project delivery to happen seamlessly.    

You’ll receive a range of excellent benefits when you join our department, including: 

  • 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King’s birthday. 
  • Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work–life balance. 
  • Employees are allocated 10% of their working time for personal and professional development. 
  • A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms. 
  • Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!  

You can find more details of the Benefits we offer here.  To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog.  

Key Responsibilities: 

Senior Infrastructure Operations Engineers act as first, second or third line support for incidents, problems and changes to solutions and services. At this role level, you will:  

  • Work onsite 5 days per week (or part-time equivalent) providing face to face support to end users and senior stakeholders.  
  • Contact and liaise with end users onsite when necessary and providing excellent customer service. 
  • Carry out first-time fixes within guidelines to reduce impact to end users. 
  • Provide flexible onsite support to Tech Hubs, VIP users, Prison and Probation users. Successful candidates will be assigned a primary base but will provide support to other areas as required. Support to users may be required out of normal working hours which will be arranged through an agreed rota where required. 
  • Work in partnership with both internal and external partners to fix technical problems including liaising and escalating to third line support and ensuring excellent partnership and collaborative working. 
  • Provide guidance on suitable technical workarounds that enables users to operate whilst a permanent resolution is being provisioned. 
  • Document and update IT support and knowledge management materials. 
  • Build and supply devices to the VIP community, providing a smooth hand-over to ensure equipment meets the needs of the user. 
  • Gain and maintain an understanding of Assistive Technology to support users. 
  • Act as a Point of Contact for Major Incidents and IT queries for all users, including VIP customers, acting as conduit between customers and suppliers.  
  • Carry out regular onsite Health checks and Service Continuity assessments, reporting findings to relevant stakeholders and supporting in the mitigation of any associated risks. 
  • Provide specialist technical support and assistance to Launchpad services onsite whilst ensuring liaison with Digital Team members and Senior onsite stakeholders. 
  • Provide technical support to projects, ensuring delivery of non-functional requirements and continual service improvement. 
  • Build and maintain good working relationships with Senior onsite stakeholders, colleagues, site staff and suppliers. Ensure regular contact and face to face meetings take place with Senior prison stakeholders on both Launchpad and non-Launchpad sites. 
  • Provide risk management and information assurance support and advice to colleagues, partners and staff to build risk awareness and report and manage any risks identified appropriately.  
  • Support departments in prison and HMPPS Digital teams to automate and digitise manual prison processes.  
  • Be responsible for preparations and support of IT operations solutions and services - physical or virtual - according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) and Service Level Agreements (throughout the product life cycle. 
  • Assist in the provision of first-class services and consistent levels of capability, as required by the organisation. 
  • Be prepared for ongoing technical development and evolution as service offering change and improve. 
  • Ensure defined processes and guidelines are adhered to minimise risk and promote consistency in a team approach. 
  • Actively participate in working parties to manage, develop and improve processes and working relationships with stakeholders. 

This is a national role and whilst successful candidates will be allocated a base site, there will be a requirement to travel to a variety of sites both inside and outside your region to support the business and the wider Onsite Team.  

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!  

Person Specification   

Essential  

  • Experience of managing a first- and second-line support function in a Prison, Tech Hub or VIP support environment.  
  • Technical Understanding - understand the core technical concepts related to the role and apply them with guidance. (Working level)  
  • Testing - review requirements and specifications, and define test conditions, identify issues and risks associated with work, analyse and report test activities and results. (Working level)  
  • Continual Service Improvement - identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. (Working level)  
  • Incident Management - diagnose and prioritise incidents, investigate their causes and find resolutions. (Working level)  
  • Service Focus - take inputs and establish coherent frameworks that work. (Working level)  
  • User Focus – identify and engage with users or stakeholders to collate user needs evidence, understand, and define research that fits user needs, use quantitative and qualitative data about users to turn user focus into outcomes. (Working level)  
  • Asset and Configuration Management - maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, verify the location and state of assets. (Working level)  
  • Problem Management You can initiate and monitor actions to investigate patterns and trends to resolve problems. You can effectively consult specialists where required. You can determine the appropriate remedy and assist with its implementation. You can determine preventative measures.  (Working level)  
  • Ownership & Initiative (Working level)   

Willingness to be assessed against  the requirements for SC clearance.  

Please note candidates must have already completed, or be willing to commit to completing, the following mandatory qualifications within 6 months of employment:    

  • City & Guilds Level 2 Principles of Communications & Structured Cabling  
  • City & Guilds Level 2 Principles of Communications & Fibre Optic Cabling  
  • ITIL Foundation  

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.     

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.     

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.  

Salary Information**  

Base salary for this role is from £49,325 - £53,081 (London); £42,914 - £46,182 (National)  

  • New entrants to the Civil Service joining the MoJ are expected to start at the minimum of the pay band. 
  • Existing Civil Servants moving on a level transfer will retain their current base salary or move to the minimum of the pay band for the role, whichever is higher. 
  • Existing Civil Servants who are promoted will either move to the bottom of the new grade’s pay band or receive a 10% uplift, whichever provides the greater increase.  

How to Apply 

In Justice Digital, Data and Science, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We shall assess a combination of your Experience, Technical skills and Behaviours during the assessment process.  

Stage 1 - Application and sift:  

To apply for this position, you must submit the following as part of your application:  

  • A CV detailing your career history (including any relevant qualifications).  Your CV will be assessed against the essential criteria outlined within the Person Specification of this advert. 
  • A Personal Statement (no more than 750 words) which should outline your experience and skills, giving clear examples of work undertaken. It should specifically address the following 3 criteria listed below, using a separate paragraph for each.   
  • Experience of managing a first- and second-line support function in a Prison, Tech Hub or VIP support environment.  
  • Service Focus - take inputs and establish coherent frameworks that work.(Working level)  
  • Asset and Configuration Management - maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, verify the location and state of assets. (Working level)  

A diverse sift panel will review the information in your CV and Personal Statement to assess the sift criteria specified above.  We operate an anonymous shortlisting process. Please ensure your CV and Personal Statement do not include your name or any other identifying details.  

Please access the following link for guidance on how to apply - Application Guidance  

Stage 2 - Interviews:  

Successful candidates who meet the required standard will then be invited to a panel interview held via Microsoft Teams. At interview stage, you will be assessed against the following Success Profile elements - Experience, Technical and the following Behaviours: 

  • Delivering at Pace 
  • Managing a Quality Service  

Appointments are made strictly in merit order. In the event that two or more candidates receive identical interview scores, the ‘User Focus’ criterion will be applied as the primary lead criterion to determine the final merit order.  

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.  

A reserve list may be held for up to 12 months, from which further appointments may be made.  

Use of Artificial Intelligence 

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. 

Terms & Conditions 

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.  

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk 

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours 

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits 

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension 

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training 

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks 

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 21586

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 21586

Application form stage assessments

Experience
We will assess your experience for this role via the following methods
CV or Work History, Statement of Suitability
Statement of Suitability
Guidance for the Statement of Suitability
A Personal Statement (no more than 750 words) which should outline your experience and skills, giving clear examples of work undertaken. It should specifically address the following 3 criteria listed below, using a separate paragraph for each.



1. Experience of managing a first- and second-line support function in a Prison, Tech Hub or VIP support environment.



2. Service Focus - take inputs and establish coherent frameworks that work.(Working level)



3. Asset and Configuration Management - maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, verify the location and state of assets. (Working level)
Evidence of Experience
CV or Work History, Statement of Suitability

Interview stage assessments

Interview Dates
Expected: w/c 28th September
Behaviours
Delivering at Pace
Managing a Quality Service
Technical
Technical Understanding
Testing
Continual Service Improvement
Incident Management
User Focus
Problem Management
Level of security checks required
Security Clearance (SC)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.