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General Information

Salary
£28,312 - £30,011
Working Pattern
Full Time, Flexible Working
Vacancy Approach
Internal
Location
Rugby
Region
West Midlands
Closing Date
27-May-2025
Post Type
Permanent
Civil Service Grade
EO
Number of jobs available
1
Reserve List
12 Months
Job ID
5880

Descriptions & requirements

Job description

Job Title – Newbold Revel LC Services Officer  

Grade - EO

Location – Newbold Revel Learning Centre

Contract Type – 1, Permanent   

Overview of the role:

This is an HQ administrative role based within MOJ People & Capability's Prison Learning Delivery (PLD) Enablement Team with some line management responsibilities

The job holder will be responsible for allocating training and bedroom accommodation at Newbold Revel and will offer and promote a consistent and excellent Customer service approach

Reporting directly to the Hub Manager.

The purpose of this role is to support the Newbold Revel Hub Manager with day-to-day delivery of the guest journey from the first contact with the team to enquire about the event, throughout the event and any post event follow up action required.

The post is based at Newbold Revel and is a non-operational post.

The jobholder will require excellent knowledge and understanding of the accommodation and facilities provided at Newbold Revel and how the professional delivery of the Newbold Revel Learning Centre Hub Function impacts on the wider business L&D provided to the Estate. 

Location:

There is a requirement for the successful applicant’s work base to be at Newbold Revel Learning Centre.

Summary

The jobholder has significant responsibility for day to day running delivery of the guest journey from the first point of contact to post event enquires. 

They will work alongside the team to create a competent partnership to ensure complete customer satisfaction.

The job holder will be accountable for the smooth running of the of the Hub in the absence of the manager. They will offer and promote a consistent and excellent Customer service approach

The jobholder will be responsible for the day to day enquires making sure these are processed in the correct way.

Executive Officers (EOs) work within clearly defined rules, regulations and policies and their outputs are guided by practice and precedent. They deal with a range of problems, which require them to select the appropriate course of action from available and defined options. Judgement may be required where the issues are not clear. The solutions will be limited in scope and impact. Whilst the scope for innovation will be limited, EOs will propose ways to solve problems. EOs generally work without close supervision and may work in a different geographical location from their manager. They may report to more senior grades on progress and capability. This is often the first level with people management responsibilities. This may involve managing a team. The management role may include organising workloads, monitoring work flow, performance management, training and development, mentoring and coaching.

EOs are expected to make suggestions about ways of improving working methods, systems, and processes. They support change by implementing new policies, procedures, and systems.

Responsibilities, Activities and Duties:

The post holder will ensure that the training, meeting room and bedroom accommodation for events to be held at Newbold Revel are correctly and appropriately booked and entered onto the accommodation booking system and will ensure that the weekly programme of events is cascaded to relevant stakeholders within agreed Service Level Agreements.

The post holder will assist the Newbold Revel Hub Manager in day-to-day Hub activities ensuring that the staff rota allocation is appropriate to meet the needs of the business.

They will liaise with event co-ordinators, key stakeholders, including the Audio-Visual team to accommodate booking requirements, ensuring last minute changes are appropriately notified to relevant parties.

There will be regular liaison with the Hub Manager and Enablement Manager to ensure that information given to the FM contractor regarding catering, cleaning and security is relevant and provided in a timely fashion.  This to include close attention to detail regarding dietary and specific accommodation needs. 

They will deal with telephone enquiries redirecting general enquiries and resolving any issues that may arise with respect to allocation of accommodation. 

Offer and promote a consistent and excellent Customer service approach.

Ensure that the staff coverage for the department is appropriate and covers all responsibilities for Fire, Health and Safety.

Monitor Functional Mailbox (FMB) used for all internal and external booking requests to ensure enquires are dealt within the SLA and in an appropriate fashion.

Ensure that the team collect the correct event information where a formal quote is required.

Represent the team and PLD at onsite meetings with stakeholders and other managers appropriately, professionally, and knowledgably.

Ensure that visitors to site have a successful and pleasant stay, providing additional support if required to guests who have any additional requirements.

Exhibit the corporate values and aspirations of MoJ People & Capability and specific PLD Values at all times.

Leadership and Management

Collaborative working – working across functional and organisational boundaries, representing PLD professionally and consistently.

Management and resources – be mindful of how you use resources, always ensuring best value for money and efficient use.

Act as a role model displaying behaviours in accordance with PLD’s values and behaviours.

Actively encourage and support all colleagues.

Continually develop yourself through CPD.

The job holder will have line management responsibility which will involve: effectively managing staff absences in line with the Attendance Management Policy and Disciplinary Policy, performance managing employees and reporting progress through to the Senior Management team, providing employees with coaching, mentoring direction, and building development plans for progression and upskill.

Challenge conventional ways of thinking; promote the PLD operating model and encourage a culture of learning and continuous development across the organisation. PLD is committed to delivering a high-quality learning service and expects all staff to strive for excellence in their function.

Values

Proactively promote and model the values and behaviours of PLD and embed the organisational mission and vision within PLD.

Support the wellbeing of our PLD family by making it a priority, ensuring that wellbeing is at the forefront of our conversations and interactions.

General

The duties/responsibilities listed are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

This team is currently undergoing a reorganisation and so the responsibilities of the role maybe subject to change.

Essential

  • IT literate with good working knowledge of Microsoft applications

Application Process

You will be assessed against the Civil service success profiles framework.

Sift:

You will be asked to provide 250 word examples of meeting the following three behaviours:

  • Delivering at Pace (Lead Behaviour)
  • Working Together
  • Making Effective Decisions
  • Changing and Improving

In the event of a large volume of applications being received, an initial sift will carried out on the lead behaviour (Delivering at Pace).

You will also be required to write a statement of suitability in 750 words, please show how you meet the responsibilities, activities, duties and essential criteria.

Interview:

Candidates invited to interview will be assessed on the three Behaviours (listed below), and Strengths. Interviews will be held virtually via MS Teams.

  • Delivering at Pace (Lead Behaviour)
  • Making Effective Decisions
  • Changing and Improving


Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours 

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits 

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension 

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training 

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks 

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 5880

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 5880

Application form stage assessments

Behaviours
A sift based on the lead behaviour, Delivering at Pace, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.
Behaviours Application Form Question Word Limit
250
Delivering at Pace
Working Together
Making Effective Decisions
Changing and Improving
Experience
We will assess your experience for this role via the following methods
Statement of Suitability
Statement of Suitability
Guidance for the Statement of Suitability
Please show how you meet the responsibilities, activities, duties and essential criteria in 750 words.
Evidence of Experience
Statement of Suitability

Interview stage assessments

Interview Dates
Expected early June
Behaviours
Delivering at Pace
Making Effective Decisions
Changing and Improving
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Level of security checks required
Baseline Personnal Security Standard (BPSS)