Job Title - Learning Centre Coordinator - Ranby

Grade - EO

Location - Ranby Learning Centre

Contract Type - 0.5 FTE, Permanent

Overview of the role:

This is a Learning centre coordinator role, based within MoJ People & Capability’s Prison Learning Delivery (PLD) team.

The job holder will be responsible for the day to day running and service delivery of a learning centre or venue, ensuring that a safe, secure, and hygienic environment and an excellent standard of facilities are provided to the customer. Excellent customer service will be at the forefront of the job holder's responsibilities.

The job holder will promote the use of the learning centre to ensure maximum utilisation. The job holder reports to the Learning Centre Manager and has no line management responsibilities. They are based at one of the learning centres located across England and Wales. The job holder will be responsible for Health and Safety of all delegates attending the learning venue.

Location:

There is a requirement for the successful applicant’s work base to be at Ranby Learning Centre.

Summary

The job holder will be responsible for the day to day running and service delivery for a learning centre/venue, ensuring safe, secure and hygienic environment and an excellent standard of facilities are provided to the customer.

Responsible for the delivery of a learning environment free from discrimination and harassment whilst ensuring, where possible, all delegates training needs are met. The job holder will always ensure best value for money and the efficient use of all the Learning Venues allocated within the role.

They will work closely with the Learning Centre Manager to ensure maximum utilisation of the Learning Venues and at all times promote the Learning and Development operating model and new ways of working and encourage a culture of learning and continuous development across the organisation.

The job holder will support the wellbeing of the Learning and Development family and its customers by making it a priority, ensuring that wellbeing is at the forefront of our conversations and interactions.

Responsibilities, Activities and Duties:

• Playing a key role in driving the business towards achieving people related targets as well as delivering against all strategic learning objectives by sharing best practice across PLD estate.

• Taking overarching responsibility for the delivery of a cost-effective and productive learning and development environment.

• Provision of excellent customer service at all times and delivering a first class customer centred approach to learning and development, promoting and championing group values and ethos.

• Key stakeholder management both internally and external including the promotion of the facility to other Government agencies.

• Responsible for the delivery of a learning environment free from discrimination and harassment whilst ensuring, where possible, all delegates' training needs are met.

• Ability to manage a safe working environment for staff, visitors and contractors. Up to date knowledge and understanding of Health and Safety legislation, and knowledge and ability to complete Safe Systems of Work and Risk Assessments in a timely manner, undertaking periodic facilities management reviews and reporting any issues promptly.

• Management of the Learning Venue providing a safe, secure, hygienic, and productive environment. Undertaking periodic facilities management reviews and reporting all risks and issues through agreed processes.

• Diary management to make sure the venues are fully utilised.

• Key holding responsibility and management for all security issues relating to the Learning Venue, including out of hours.

• Training room management including procurement of materials and furniture within departmental budget.

• Management of all ICT systems within the venue and to provide ICT support and assistance to both trainers and delegates.

• Setting up of classroom/s required for training courses.

• Provide tutor support.

• Assisting National Trainers as Role Players when required.

• Procurement for OA sites and goods / services required for the learning venues - setting up SSPOs annually.

• Ensuring customer satisfaction by dealing with all customer complaints and requests and managing issues that may arise swiftly and competently.

• Proactive approach to business improvement through self-evaluation utilizing customer satisfaction surveys.

• Undertake the role of Fire Marshall when required and the undertaking of statutory testing of fire alarm systems. Reporting any identified faults to the Estates Department.

• First Aider - First on scene for any medical incidents within the Centre and be prepared to administer emergency first aid. Follow locally agreed process to request emergency services and further assistance if required.

• Care team trained.

• Vetting Contact Point, providing national resource to the service.

• Delivering timely Management Information reports to Governance to include course evaluations and utilisation of the Centre.

• Responsible for management of information including data protection and information assurance within the learning venue.

• Service Level Agreements - Review as necessary.

• Assist to conduct interviews, when required.

• Involvement in projects, when required.

Leadership and Management

• Collaborative working - working across functional and organisational boundaries, representing PLD professionally and consistently.

• Management and resources - be mindful of how you use resources, always ensuring best value for money and efficient use.

• Act as a role model displaying behaviours in accordance with the PLD’s values and behaviours.

• Actively encourage and support all colleagues.

• Continually develop yourself through CPD.

• Challenge conventional ways of thinking; promote the PLD ways of working and encourage a culture of learning and continuous development across the organisation. PLD is committed to delivering a high-quality learning service and expects all staff to strive for excellence in their function.

Values

• Proactively promote and model the values and behaviours of PLD and embed the organisational mission and vision within PLD.

• Support the wellbeing of our PLD family by making it a priority, ensuring that wellbeing is at the forefront of our conversations and interactions.

This team is currently undergoing a reorganisation and so the responsibilities of the role maybe subject to change.

Essential

• IT literate with good working knowledge of Microsoft applications

Desirable (or support working towards)

• First aid trained

• Care Team trained

We may consider any evidence within your application and/or from interview that demonstrates meeting the desirable criteria as set out in the job description. This will only be after essential criteria is scored and where there is a need to differentiate between closely scored candidates.

Application Process

You will be assessed against the Civil service success profiles framework.

Sift:

You will be asked to provide 250 word examples of meeting the following three behaviours:

• Delivering at Pace (Lead Behaviour)

• Working Together

• Making Effective Decisions

In the event of a large volume of applications being received, an initial sift will carried out on the lead behaviour (Delivering at Pace).

You will also be required to write a statement of suitability in 750 words, please show how you meet the responsibilities, activities, duties and essential criteria.

Interview:

Candidates invited to interview will be assessed on the three Behaviours (listed below), and Strengths. Interviews will be held virtually via MS Teams.

• Delivering at Pace (Lead Behaviour)

• Working Together

• Changing and Improving