Job Description (JD)
Band 4
Group Profile - Vocational Instructor
Job Description - VI : Retail Outlet
Document Ref.
OR-JES-1850-JD-B4 : VI : Retail Outlet
Document Type
Management
Version
5.0
Classification
Official
Date of Issue
17/04/2025
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
OR-JES-1850-JD-B4 : VI : Retail Outlet v5.0
Job Description
Job Title
VI : Retail Outlet
Group Profile
Vocational Instructor
Organisation Level
Delivery
Band
Band 4
Overview of the job
This is a non-operational instructional job in an establishment.
All staff have a responsibility to safeguard and promote the welfare of children. The
post holder must undertake the appropriate level of training and is responsible for
ensuring that they understand and work within the safeguarding policies of the
organisation.
Summary
The job holder will be responsible for ensuring the successful operation of the prison
retail outlet which is open to the public. They will focus on training, supervising and
developing prisoner “employees" by building effective, appropriate and supportive
relationships through managing them in a proactive manner and promoting the
decency agenda. Applies safer custody practices and complies with national and
local security standards and is responsible for productivity, good order and hygiene
within the outlet area. Will contribute to improving prisoners’ employability,
reducing re-offending and maintaining a positive income stream.
This is a non-operational job in an establishment with no line management
responsibilities.
Responsibilities,
The job holder will be required to carry out some or all of the following responsibilities,
Activities and Duties
activities and duties:
• Supervise and motivate prisoners to work with customers including the public to
deliver a quality, knowledgeable service and produce quality food and drink.
• Promote and drive forward the sale of services, food and manufactured products
from both local and national sources. Build a customer base and continually
improve turnover and gross profit.
• Supervise and drive forward the local income generation and business strategy,
while creating links with internal and external organisations to deliver a
community based facility and carry out necessary tasks required for adherence to
legal and associated protocols.
• Induct prisoners to the Retail Outlet.
• Assess and evaluate skills of prisoners including National Vocational Qualification
levels 1 & 2 and other relevant industry recognised qualifications.
• Undertake the registration, supervision, monitoring, assessment and
accreditation of learners in accordance with awarding body requirements.
• Liaise with key contracted partners.
Undertake other instructor tasks including:
• Supervise and maintain discipline of prisoners receiving training, education or
work experience. Responsible for performance, motivation, discipline, appraisal
and development of prisoners.
• Open and complete Assessment Care in Custody and Teamwork (ACCT) forms,
Violence Reduction Incident Reports (VRIR) and Security Information Reports
(SIRs) when required and contribute to Incentive Earned Privileges (IEP) reports.
• Carry out prisoner searches on their entry and exit of the training room/
workshop.
• Log attendance and approve prisoner hours worked and wages including
recording piece work for individual prisoners in certain workshops.
OR-JES-1850-JD-B4 : VI : Retail Outlet v5.0
• Carry out fabric checks of work areas and maintain security of locks, bolts and
bars used in these areas.
• Contribute to prisoner reports including parole, sentence planning and Individual
Learning Plan.
• Complete regime monitoring information and update prisoner training records.
• Log any tool/equipment faults, which require maintenance and repair of tools.
• Conduct risk and health and safety assessments on consumables under Safer
Custody guidelines.
• Order materials and estimate usage in order to meet work learning targets.
• Participate in self-audit and in achieving Service Delivery Indicators (SDIs).
• Complete administration activities to support the smooth running of the
workshop.
• Open up individual learning paths for learner and keep them updated.
• Locate individual learners’ Maths and English levels for their initial assessment
and support them in developing their skills further.
• Advise and assist learners in seeking appropriate and relevant employment
opportunities upon resettlement.
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alterations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation Scheme and shall
be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium
of English or (where specified in Wales) Welsh.
Behaviours
• Leadership
• Communicating and Influencing
• Working Together
• Managing a Quality Service
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Experience
Technical
• Job holder must hold as a minimum the following essential qualifications; level 2
requirements
certificate in Food Preparation and Cooking or equivalent City and Guilds 7061/
7062 or equivalent and either have attained higher qualifications or be working
towards them as noted.
• Staff can work towards a relevant vocational qualification such as level 3 or
already hold formal qualifications in catering e.g. City and Guilds 7063 or NVQ
level 3. Additionally, they must hold a Food Hygiene Certificate level 3
(intermediate level). They are required to be familiar with all current health,
safety and hygiene related regulations for working in a kitchen environment.
Refresher training in Food Safety (HACCP) should be completed at 3 year
intervals.
• Will hold or be working towards a Vocational qualification at level 2 in Retail.
• Knowledge of accreditation process including the Qualification and Credit
Framework.
• Is committed to gaining an assessor award required by relevant Awarding Bodies,
within one year.
• When transferring to a Young Persons establishment the job holder will be
required to successfully undertake an assessment to demonstrate suitability to
work with Young People.
OR-JES-1850-JD-B4 : VI : Retail Outlet v5.0
Ability
Minimum Eligibility
Please do not alter this box
• All candidates are subject to security and identity checks prior to taking up post.
• All external candidates are subject to 6 months’ probation. Internal candidates are
subject to probation if they have not already served a probationary period within
HMPPS.
• All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
37 hour working week (standard).
(Unsocial Hours)
Allowances
Unsocial Hours Working will be confirmed by the Recruiting Manager and only paid
where applicable:
Unsocial Hours Working:
This role requires working regular unsocial hours as part of the normal shift
commitment and a 17% payment will be paid in addition to your basic pay to
recognise this. Unsocial hours are those hours outside 0700 ‐ 1900hrs Monday to
Friday and including working evenings, nights, weekends and Bank/Public holidays.
OR-JES-1850-JD-B4 : VI : Retail Outlet v5.0
Success Profile
Strengths
Behaviours
It is advised strengths
Ability
Experience
Technical
are chosen locally,
recommended 4-8
Leadership
Job holder must hold as a minimum the following
essential qualifications; level 2 certificate in Food
Preparation and Cooking or equivalent City and
Guilds 7061/ 7062 or equivalent and either have
attained higher qualifications or be working towards
them as noted.
Communicating and Influencing
Staff can work towards a relevant vocational
qualification such as level 3 or already hold formal
qualifications in catering e.g. City and Guilds 7063 or
NVQ level 3. Additionally, they must hold a Food
Hygiene Certificate level 3 (intermediate level). They
are required to be familiar with all current health,
safety and hygiene related regulations for working in
a kitchen environment. Refresher training in Food
Safety (HACCP) should be completed at 3 year
intervals.
Working Together
Will hold or be working towards a Vocational
qualification at level 2 in Retail.
Managing a Quality Service
Knowledge of accreditation process including the
Qualification and Credit Framework.
Is committed to gaining an assessor award required
by relevant Awarding Bodies, within one year.
When transferring to a Young Persons establishment
the job holder will be required to successfully
undertake an assessment to demonstrate suitability
to work with Young People.
OR-JES-1850-JD-B4 : VI : Retail Outlet v5.0