NPS Job Description (JD)
NPS Band 5
Directorate: National Probation Service
Job Description: Quality and Effective Practice Manager
Document Ref.
NPS-JES-0066_Quality and Effective Practice Manager_v2.0
Document Type
Management
Version
2.0
Classification
Unclassified
Date of Issue
08/07/19
Status
Baselined
Produced by
Head of Group
Authorised by
Reward Team
JD Evidence
NPS-JES-0066_Quality and Effective Practice Manager_v2.0
NPS Job Description
Job Title
Quality and Effective Practice Manager
Directorate
National Probation Service
Band
NPS Pay Band 5
Overview of the job
The EPP division is responsible for supporting the NPS in improving the quality and
effectiveness of Probation practice by overseeing the performance of the NPS and
directly managing projects relating to learning, assurance and professional
development, including the development of the professional registration framework.
This is a strategic role within the National Probation Service (NPS). The Quality and
Effective Practice Manager supports the Quality & Effective Practice Lead and/or Head
of Function to provide a leading role within the unit in respect of quality and effective
practice.
Location is flexible, but will involve regular travel to London and some travel to other
venues in England and Wales which may require some overnight stays
Summary
Quality and Effective Practice Managers will lead on the development of projects to
improve the quality of work by frontline staff.
The job holder will be expected to manage and lead projects within the functional area
and provide support and cover to other teams/functions during periods of absence.
In line with NPS policies and procedures, the job holder must at all times demonstrate
a commitment to equality and inclusion and an understanding of their relevance to
the work they do
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities & Duties
and duties:
? Provide effective leadership of projects relating to areas of probation
practice including the design and co-ordination of internal quality assurance
activities to demonstrate that offender managers manage risk appropriately
and meet public protection standards.
? Provide specialist effective practice knowledge and understand the changing
nature of effective practice in accordance with emerging research.
? Contribute to the development of Senior Probation Officers using specialist
effective practice knowledge.
? Lead national effective practice projects that support a programme of
continuous improvement in consultation with operational colleagues across
the NPS.
? Work with divisional Performance & Quality Managers to promote best
practice and practice improvement.
? Proactively support staff development through production of guidance for
delivery of effective practices across the service
? Contribute to the organisation’s response to external inspections and
internal audits.
? Support implementation of change in practices including working with
divisions e.g. training and development
? Contribute to effective practice through the development of processes that
promote review, discussion and feedback
? Promote a culture of innovation and continuous improvement to service
delivery
NPS-JES-0066_Quality and Effective Practice Manager_v2.0
? Facilitate effective communication between the NPS and internal and
external partners e.g. HMPPS, HMIP
? Demonstrate pro-social modelling skills by consistently reinforcing pro-social
behaviour and attitudes and challenging anti-social behaviour and attitudes
? Deputise for the Quality & Effective Practice Lead as required
? Promote the aims and values of the NPS and HMPPS and reinforce pro social
modelling skills by reinforcing pro social behaviour and attitudes and
challenging anti-social behaviour and attitudes.
? Adhere to all policies in respect of the sensitive/confidential nature of the
information handled whilst working in this position
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The Job holder is expected to accept reasonable alterations
and additional tasks of a similar level that may be necessary. Significant adjustments
may require re-examination under the Job Evaluation scheme and shall be discussed in
the first instance with the Job Holder.
Behaviours
? Leadership
? Communicating and Influencing
? Delivering at Pace
? Changing and Improving
? Working Together
? Seeing the bigger picture
Strengths
It is advised strengths are chosen locally, recommended 4-8
Essential Experience
? Substantial experience with a proven record of good practice in a variety of
settings (including offender Management) as a Probation Officer or from
working within another criminal justice agency or related work context
? Experience of risk management and assessment of offenders, understanding
of multi-agency risk assessment and management procedures
? Evidence of ability to evaluate practice and provide effective feedback.
? Evidence of ability to provide a practice perspective on policy development
? Experience of contributing to the provision of effective administration and
information systems
? Demonstrable achievements in managing/supporting change and effecting
improvements in quality and efficiency
Technical
? Probation Qualification Framework Graduate Diploma/ Honours Degree in
requirements
Community Justice integrated with Level 5 Diploma in Probation Practice.
(Or) a qualification which was recognised at the time of qualification by the
State for Justice as per Section 10 of The Offender Management Act
2007:The following qualifications gained in England and Wales were
previously recognised as providing such eligibility: Diploma in Probation
Studies, ; Diploma in Social Work (with Probation Option); CQSW (with
Probation Option)
? Understanding of the role of the Probation Service in the Criminal Justice
System and in a multi-disciplinary setting.
? Knowledge and understanding of the factors which influence engagement
with offenders and victims.
? Well developed IT skills, including evidence of ability to interpret and apply
performance reports
Ability
NPS-JES-0066_Quality and Effective Practice Manager_v2.0
Minimum Eligibility
? All candidates are subject to security and identity checks prior to taking up
post.
? All external candidates are subject to 6 months’ probation. Internal
candidates are subject to probation if they have not already served a
probationary period within HMPPS.
? All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
(Unsocial Hours)
Allowances
NPS-JES-0066_Quality and Effective Practice Manager_v2.0
Success Profile
Strengths
It is advised
Behaviours
Ability
Experience
Technical
strengths are chosen
locally,
recommended 4-8
Probation Qualification Framework Graduate
Diploma/ Honours Degree in Community Justice
integrated with Level 5 Diploma in Probation
Substantial experience with a proven Practice. (Or) a qualification which was
record of good practice in a variety
recognised at the time of qualification by the
of settings (including offender
State for Justice as per Section 10 of The
Leadership
Management) as a Probation Officer
Offender Management Act 2007:The following
or from working within another
qualifications gained in England and Wales were
criminal justice agency or related
previously recognised as providing such
work context
eligibility: Diploma in Probation Studies, ;
Diploma in Social Work (with Probation Option);
CQSW (with Probation Option)
Experience of risk management and
assessment of offenders,
Understanding of the role of the Probation
Communicating and Influencing
understanding of multi-agency risk
Service in the Criminal Justice System and in a
assessment and management
multi-disciplinary setting.
procedures
Evidence of ability to evaluate
Knowledge and understanding of the factors
Delivering at Pace
practice and provide effective
which influence engagement with offenders
feedback.
and victims.
Evidence of ability to provide a
Well developed IT skills, including evidence of
Changing and Improving
practice perspective on policy
ability to interpret and apply performance
development
reports
Experience of contributing to the
Working Together
provision of effective administration
and information systems
Demonstrable achievements in
managing/supporting change and
Seeing the bigger picture
effecting improvements in quality
and efficiency
NPS-JES-0066_Quality and Effective Practice Manager_v2.0
Managing a quality service
NPS-JES-0066_Quality and Effective Practice Manager_v2.0