Job Description (JD)
Band 5
Group Profile - Hub Manager (HM)
Job Description - HM: Learning and Capability
Document Ref.
OR-JES-3018-JD-HM: Learning and Capability v2.0
Document Type
Management
Version
2.0
Classification
Official
Date of Issue
10th April 2025
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
OR-JES-3018-JD-B5 : HM : Learning and Capability v2.0
Job Description
Job Title
HM : Learning and Capability
Group Profile
Hub Manager
Organisation
First Line Management 5-6
Level
Band
5
Overview of the
This is a management job in an establishment.
job
The job holder will be responsible for ensuring all the processes
for a coaching and mentoring system including onboarding and
outreach work for new recruits is being followed.
The Hub Manager will have responsibility for planning, learning
and development. Reporting into the SMT, they will analyse
development needs and embed plans to strengthen the
capability and confidence of new and existing staff, particularly
new prison officers. Responsibility for establishing a buddying
scheme will form part of this role.
The job holder will ensure that provision for ongoing support and
advice for new recruits in their first year is in place. They will
provide support and advice to help new employees settle in, and
ensure new starters understand the learning and development
opportunities available to them.
This role will ensure that the new starters experience is positive,
making staff feel valued which potentially may lead to improved
retention rates. The job holder will also ensure new starters
understand the learning and development opportunities available
to them in order to equip them with the skills and knowledge they
need for their role.
All staff have a responsibility to safeguard and promote the
welfare of children. The post holder must undertake the
appropriate level of training and is responsible for ensuring that
they understand and work within the safeguarding policies of the
organisation.
This is a rotational, non-operational job with line management
responsibilities.
OR-JES-3018-JD-B5 : HM : Learning and Capability v2.0
Summary
The key objective of the Mentoring scheme is to ensure that new
recruits have a supportive and smooth onboard experience into
their new working environment, providing ongoing guidance and
support.
You will be responsible for offering the possibility to commence
the process of culture change within the prison, instilling
positivity and resilience in new recruits. within a challenging
environment ensuring high standards of professionalism,
decency, safety and security.
Mentoring/coaching skills are highly desirable and successful
candidates can be offered the opportunity as part of their
personal development to study for formal qualifications.
A key measurement for success in the role will be a noticeable
uplift in new staff retention.
Responsibilities,
The job holder will be required to carry out the following
Activities and
responsibilities, activities and duties:
Duties
• Responsible for establishing and managing a buddying
scheme ensuring that deadlines are met and work is
completed accurately and assigned.
• Responsible for ensuring that all new members of staff
have a named individual who stays in close touch for at
least their first 3 months and provides information,
practical help and encouragement on a less formal basis
than the mentors themselves.
• Responsible for ensuring the hub meets its requirements
to provide a fully centralised on-boarding service to all
new staff within the prison. This includes facilitating a
local buddy scheme, working with Invision where required,
to ensure all new colleagues have a buddy.
• Responsibility for planning, learning and development.
Reporting into the SMT, will analyse development needs
and embed plans to strengthen the capability and
confidence of new and existing staff, particularly new
prison officers.
• Coordinate the induction and training for new recruits by
liaising with relevant teams ensuring appropriate
processes are in place including induction timetables are
set and met.
• Complete quality assurance checks on the mentoring
scheme products and process to ensure they are
completed, sanitised and disclosed in line with policy.
• Obtain, review evaluate the effectiveness of the mentoring
scheme processes. Brief and provide advice on the
mentoring scheme processes and meet organisational
requirements.
• Responsible for maintaining contact with the individual as
a point of contact and information and helping them to
prepare for their new role responding to their queries.
• Ensure arrangements are made to meet and welcome
new colleagues on their first day and after early residential
foundation training. Work with colleagues and managers
to ensure new colleagues feel supported and valued.
OR-JES-3018-JD-B5 : HM : Learning and Capability v2.0
• Liaise and work with the People Hub and the Business
Hub to ensure all relevant tasks and actions for new
recruits are processed efficiently and accurately such as
ordering of uniforms, epaulettes, ID Cards, setting up of
IT.
• Undertake other administrative management tasks
including responsibility for the management of all staff
within their area. This includes staff performance,
development and annual appraisal through to sickness
absence management
The duties/responsibilities listed above describe the post as it is
at present and is not intended to be exhaustive. The job holder is
expected to accept reasonable alterations and additional tasks of
a similar level that may be necessary. Significant adjustments
may require re-examination under the Job Evaluation Scheme
and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence
through the medium of English or (where specified in Wales)
Welsh.
Behaviours
• Changing and Improving
• Communicating and Influencing
• Working Together
• Managing a Quality Service
• Making Effective Decisions
• Leadership
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Ability
Experience
• Able user of MS Word and MS Excel
• Information collation and analysis
• Able to deal effectively and assertively with staff at all
levels.
Technical
Internal applicants
Newly promoted staff to the following Band 5 first line manager
roles (Hub Managers, Custodial Managers and Facilities &
Services Managers) in Establishments are required to complete a
qualification as part of their work objectives where these training
packages are available.
Staff that have mapped or re‐graded to Band 5 who have
previously worked at an equivalent level will not be required to
undertake the qualification.
External applicants
OR-JES-3018-JD-B5 : HM : Learning and Capability v2.0
All external staff joining as a Band 5 Hub Manager or Facilities
and Services Manager in an Establishment are required to
complete the qualification where available.
Minimum
Please do not alter this box
Eligibility
• All candidates are subject to security and identity checks prior to
taking up post.
• All external candidates are subject to 6 months’
probation. Internal candidates are subject to probation if they
have not already served a probationary period within HMPPS.
• All staff are required to declare whether they are a member of a
group or organisation which HMPPS consider to be racist.
Hours of Work
37 hour working week
(Unsocial Hours)
Allowances
OR-JES-3018-JD-B5 : HM : Learning and Capability v2.0