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General Information

Salary
The national salary range is £39,803 - £43,783, London salary range is £42,817 - £48,824. Your salary will be dependent on your base location
Working Pattern
Full Time
Vacancy Approach
Internal
Location
National
Region
National
Closing Date
17-Jul-2025
Business Unit
AGY - NOMS Agency
Post Type
Loan
Civil Service Grade
HEO
Number of jobs available
1
Reserve List
12 Months
Job ID
7476

Descriptions & requirements

Job description

Performance and Data Officer (Generic Lead Analyst)

Band 6

National CRS Strategy Team

Job role – Additional information

 Background

Commissioned rehabilitative services (CRS) offer practical support to people in prison or on licence or community sentences to address frequently occurring rehabilitative needs which increase the likelihood of reoffending. They are delivered by specialist external organisations under contracts or grants. The services typically incorporate support delivered separately for men and women, to address the following needs:

·    Accommodation​

·    Family and relationships, lifestyle​ and associates, emotional wellbeing

·    Employment and employability

·    Financial and debt management, access to benefits

·    Supporting people with substance misuse issues (excluding treatment)

Data to support CRS delivery is drawn from Refer and Monitor, nDelius, Digital Prison Service and OASYs.

 Roles and Responsibilities

The role sits within, and reports to, the national CRS strategy team, which is part of the Directorate of Contracted Operational Delivery.  This role supports both the national CRS strategy team and the regional contract management teams, providing data collection and presentation, analysis and actionable insight for all CRS activity.  The role will also work alongside HMPPS Performance and will provide support to MoJ and HMPPS data and analysis colleagues, as required. 

 Key responsibilities include:

 ·         Developing the management information and reporting delivery systems that are required to support operational delivery of CRS and Contract Management functions. 

·         Applying specialist skills in report development, data manipulation and data presentation to develop a reporting service that provides key stakeholders with data collection, validation, collation, reporting and collaboration tools

·         Ensuring compliance with organisational data quality standards, a requirement of the UK Statistics Authority Code of Practice

·         Creating and presenting Performance packs, particularly for governance boards

·         Advising the Head of CRS and wider SLT on service delivery findings, opportunities and risks

·         Providing data to support business intelligence for contractual operational delivery and recommissioning.

·         Providing actionable insights to the CRS team and wider stakeholders, in particular Probation Regions

·         Providing data information and analysis to support freedom of information, Ministerial and SLT requests.

·         Supporting the CRS business change lead on functionality and development of the Refer and Monitor system, ensuring alignment with nDelius and wider organisational systems.

·         Develop and lead on reporting tools to capture key data to support contract delivery

·         Working alongside the Performance, Assurance and Risk team, provide data sets and analysis for national and regional compliance and assurance audits.

 Essential Knowledge & Skills

·         As per Job Description

·         Significant experience of extracting, transforming and analysing data from NDelius MIS, OASYS reporting systems and developing reports using business objects. 

Desirable Knowledge & Skills

·         Knowledge of Probation operational structure and practice

 

Are you passionate about using data to drive meaningful change? Do you thrive on turning complex datasets into actionable insights that shape national strategy? If so, we want you on our team!

What is CRS?

Commissioned rehabilitative services (CRS) offer practical support to people in prison or on licence or community sentences to address frequently occurring rehabilitative needs which increase the likelihood of reoffending. They are delivered by specialist external organisations under contracts or grants. The services typically incorporate support delivered separately for men and women, to address the following needs:

  • Accommodation
  • Family and relationships, lifestyle and associates, emotional wellbeing
  • Employment and employability
  • Financial and debt management, access to benefits
  • Supporting people with substance misuse issues (excluding treatment)

About the Role

We’re looking for a dynamic and forward-thinking Performance and Data Officer to join the National Commissioned Rehabilitative Services (CRS) Strategy Team. This is more than just a data role — it’s your chance to influence how rehabilitative services are delivered across England and Wales, helping reduce reoffending and improve lives.

You’ll be at the heart of our data and reporting operations, developing innovative tools and dashboards, supporting contract management, and providing high-impact insights to senior leaders and stakeholders across HMPPS and the Ministry of Justice.

What You’ll Do

  • Design and deliver cutting-edge management information systems and reporting tools.
  • Extract, transform, and analyse data from systems like nDelius, OASys, and Refer and Monitor.
  • Create compelling Performance packs and dashboards for governance boards and operational teams.
  • Provide expert advice to senior leaders on service delivery trends, risks, and opportunities.
  • Collaborate with regional contract managers, performance teams, and national stakeholders.
  • Support audits, business change initiatives, and system development projects.

What You’ll Bring

  • Proven experience in data analysis, reporting, and business intelligence development.
  • Strong technical skills in tools such as Excel, Access, Power BI, or Business Objects.
  • A deep understanding of data quality standards and statistical best practices.
  • Experience working with criminal justice or probation data systems is highly desirable.
  • Excellent communication skills and the ability to translate data into strategic insight.

You’ll Thrive If You…

  • Are a natural problem-solver who enjoys making data meaningful.
  • Have a passion for public service and improving outcomes for vulnerable communities.
  • Are confident working across teams and managing multiple priorities.

Why Join Us?

  • Be part of a mission-driven team making a real difference in society.
  • Work in a supportive, collaborative environment with flexible working options.
  • Access continuous professional development and career progression opportunities.
  • Help shape the future of rehabilitative services through data-driven innovation
Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.

Benefits

Annual Leave

-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

-You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays.

Pension

-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

HM Prison & Probation Service  (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

Training

HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

-There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts

-All staff receive security and diversity training and an individual induction programme into their new roles

Eligibility

-All candidates are subject to security and identity checks prior to taking up post

-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

-All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information
 

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 7476

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 7476

Please contact Dawn Peace – dawn.peace@justice.gov.uk if you have any questions regarding this vacancy.

Application form stage assessments

Experience
We will assess your experience for this role via the following methods
Statement of Suitability
Statement of Suitability
Guidance for the Statement of Suitability
Please provide a statement of suitability with examples (no more than 1000 words) explaining how you consider your personal skills, qualities and experience demonstrate your suitability for the role (as detailed in the Job Description and the Additional Information job role documentation). You should ensure that your examples are linked to the behaviours identified in the job description in your statement of suitability.
Evidence of Experience
Statement of Suitability

Interview stage assessments

Interview Dates
TBC
Behaviours
Changing and Improving
Delivering at Pace
Working Together

Other Assessments

Which assessment methods will be used?
Other 1
Other - Assessment Title 1
Technical/Data analytical test will be run at interview stage
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Level of security checks required
DBS Standard