HQ Job Description (JD)
Band 5
Group Family: Generic - Hub
Job Description: Hub Manager
Document Ref.
HQ-JES-2136 Hub Manager v3.0
Document Type
Management
Version
3.0
Classification
Official
Date of Issue
17/07/19
Status
Baselined
Produced by
Head of Group
Authorised by
Reward Team
JD Evidence
HQ-JES-2136 Hub Manager v3.0
HQ Job Description
Job Title
Hub Manager
Directorate
Generic - Hub
Band
5
Overview of the job
The post holder will manage the administrative processes within the Hub, overseeing
the management of business processes ensuring data integrity, adhering to financial
principles, policy and procedures. They will provide accurate and reliable business
management information to support performance measures within the Directorate.
Summary
The purpose of this role is to lead and manage the Hub service provision to the
Directorate in order to support them and their staff to deliver an efficient and
effective service.
In addition to providing generalist support to the Directorate, the post holder is
responsible for managing the provision of specific administration hub services,
ensuring allocation of work appropriately and taking into consideration current
workload, skills and knowledge of individual team members.
The post holder also undertakes a variety of specific activities and duties, for which
they are held personally accountable, commensurate with their grade.
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities & Duties
and duties:
? Manage the activity associated with the Directorate Admin Hub and the
administrative staff within this area. Ensure the hub meets its requirements
to provide a fully centralised administrative service to all of the groups
within the Directorate.
? Manage the day to day activity and responsibilities of the Hub, ensuring that
deadlines are met and work is completed accurately and assigned fairly, to
include the management of the Directorate’s functional mailbox. The role
includes ensuring that paperwork is complete, checked and ready for
dissemination.
? Leadership, line management and development of team of staff and ensure
all performance, sickness, training and other duties are transacted
accordingly.
? Act as main contact point for all communications to the team. Prioritise and
distribute communications to the appropriate person or relevant
department.
? Oversee the receipting and logging of requests for Ministerial Briefings,
responses to Parliamentary Questions (PQs) and Freedom of Information
(FOI) Act requests, Treat Officials and Health Ombudsman cases, ensuring
they have been returned on time.
? Complete monitoring returns for area of work.
? Prepare paperwork for checking by manager, conducting initial checks as
required.
? Assist and develop local policy, procedures and practice and ensure
appropriate consistency of application.
? Attend relevant meetings as and when required and provide feedback on
good practice examples, to promote awareness for better and more efficient
ways of working.
? Analyse and act on data collected by the Hub and produce any relevant
reports to show findings.
? Ensure that data entered into local and national systems is accurate and in
accordance with agreed timescales and the Data Protection Act.
HQ-JES-2136 Hub Manager v3.0
? Manage the process for I-Procurement and CRS requisitioner. Act as main
Directorate Administrator for Government Procurement Card (GPC).
? Monitor the Absence Contact Point reporting for the directorate and ensure
procedures are adhered to and all absences are recorded accurately and in a
timely manner.
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alterations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation Scheme and shall
be discussed in the first instance with the job holder.
Behaviours
? Changing and Improving
? Making Effective Decisions
? Communicating and Influencing
? Working Together
? Managing a Quality Service
? Leadership
? Developing Self and Others
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Essential Experience
N.B. Converting job descriptions to the new Success Profile format means areas
captured in experience could also be assessed as a strength. Vacancy managers
should use their own judgement to decide where best to assess these.
Strong attention to detail and accuracy of work.
Well organised, with an ability to carry out numerous tasks to tight deadlines
Technical
Expert user of Microsoft Office suite, particularly Excel, PowerPoint and Word
requirements
Ability
Minimum Eligibility
? All candidates are subject to security and identity checks prior to taking up
post.
? All external candidates are subject to 6 months’ probation. Internal
candidates are subject to probation if they have not already served a
probationary period within HMPPS.
? All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
(Unsocial Hours)
Allowances
HQ-JES-2136 Hub Manager v3.0
Success Profile
Experience
N.B. Converting job descriptions to
the new Success Profile format
Behaviours
Strengths
Ability
means areas captured in
Technical
experience could also be assessed
as a strength. Vacancy managers
should use their own judgement to
decide where best to assess these
It is advised strengths are
Strong attention to detail and
Expert user of Microsoft Office suite,
Changing and Improving
chosen locally, recommended
accuracy of work.
particularly Excel, PowerPoint and Word
4-8
Well organised, with an ability to
Making Effective Decisions
carry out numerous tasks to tight
deadlines
Communicating and Influencing
Working Together
Managing a Quality Service
Leadership
Developing Self and Others
HQ-JES-2136 Hub Manager v3.0