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General Information

Salary
The national salary range is £27,071 - £30,384, London salary range is £28,605 - £35,040. Your salary will be dependent on your base location
Working Pattern
Full Time
Vacancy Approach
External
Location
London, National
Region
London, National
Closing Date
09-Jun-2026
Post Type
Permanent
Civil Service Grade
EO
Number of jobs available
1
Reserve List
12 Months
Job ID
17809

Descriptions & requirements

Job description
Member Standards & Conduct Officer

Job Title: Member Standards & Conduct Officer

Hub: Capability Hub, Member Standards & Conduct Team

Job Grade: EO

Number of roles: 1

Reports To: Member Standards & Conduct Manager

Job Purpose

This role covers variation of workstreams which include Complaints, Review Committee, CPD and Post Accreditation checking.

You will support the Member Standards & Conduct Manager with complaint investigation and responses, the organisation of Review Committee and in the delivery of CPD Programme and Post Accreditation Programmes providing the relevant administration support.

You will assist to close learning loops obtained from member standards outcomes, Review Committee and Complaints that feed into the delivery of CPD programmes for members to support Post Accreditation development.

You will support Member Standards & Conduct Manager in the delivery of CPD Programme and Post Accreditation Programmes.

Supporting all work and events that fall under Post Accreditation.

Scope & Responsibilities

Each EO will be assigned areas of responsibility but should know and understand (through meetings and team engagement) the other areas to build resilience.

You are primarily responsible for Member Standards at the Board, assisting Member Standards & Conduct Manager to provide members with the capability, support, and personal resources available to carry out their role.

This covers the workstreams of Complaints, Review Committee, CPD and Post Accreditation Programmes.

You will be responsible for the logging and drafting of Complaint responses.

Support the preparation, delivery and follow-up work of Review Committee.

Supporting colleagues working flexibly and building resilience across workstreams.

Primary deliverables in the first 6 months of the role

Assist in providing analysis gained from complaint data, review committee outcomes and post accreditation feedback to allow Member Standards & Conduct Manager to gain an understanding of themes identified across the Parole Board and to implement solutions that will be delivered in future CPD learning.

Assist in promoting the learning gathered from committees and workstreams and share with membership to promote good practice.

Assist in the administration to support the delivery of a post accreditation member standards process.

Responsibility for dealing with issues identified to the team from members under the Conduct and Competency Flag Process to identify gaps in standards.

Assist in the administration and logistics to successfully deliver a CPD programme working to specific deadlines.

Personal specification 

Essential 

Highly organised and accurate
Demonstrable ability to juggle tasks and projects Personable and empathetic to work with our member and support their development
Demonstrable experience of keeping records and/or working with data and data analysis
Ability to adjust priorities to manage a conflicting and ever-changing workload.
Effective oral and written communication skills. Experience in communicating with internal and external colleagues at all levels.

Desirable

Understanding of the Parole Board Process
Have had experience of Quality Assurance/Standards work

Main Duties:

Strategic Leadership

  • To identify trends within complaint data to inform the production of guidance and learning practices
  • To support Member Standards & Conduct Managers to deliver quality standards across the Parole Board to support member development
  • Continuously seek to improve our own systems and processes for handling complaints

Member Standards

  • Support the Senior Member Standards & Conduct Manager and Head of Capability
  • Overall responsibility for supporting Member Standards & Conduct manager to complete timely and accurate responses to complaints
  • Oversee the accurate and up-to-date records for complaints, pro-actively tracking their progress
  • Ensure insight from complaints is collated, understood and feeds back into training and quality assurance for members, staff and stakeholders
  • Support the Review Committee preparation and action outcomes
  • Support the development and deliver of CPD and post-accreditation standards and assurance process for members
  • Monitor and analyse outcomes and data from all member standards processes and committees identifying issues and trends to inform changes, support and CPD

Learning and Development

  • Assist with the administration and support of CPD training to ensure the business is confident it is meeting its delivery of standards
  • From analysis from Member Standards assessments and committees create learning to support Member Standards & Conduct manager that will enable improvement
  • Work collaboratively with the Capability Team in areas for core member and staff training

Relationship Building

  • Work collaboratively with staff across directorates to investigate and respond to complaints getting it right first time
  • Create and maintain excellent working relationships with members
  • Support in the work of obtaining members to support training across the CPD and Post Accreditation Programmes

Other Responsibilities

·       Support other tasks appropriate to the role as assigned from time to time by the Member Standards & Conduct manager, Senior Member Standards & Conduct Manager or Head of Capability

Additional Information

The Parole Board offers a range of benefits:

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

The Parole Board offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. Parole Board welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the Parole Board’s Flexible Working policy.

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Parole Board is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices.  You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

 

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 17809

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 17809

Application form stage assessments

Behaviours
A sift based on the lead behaviour, Delivering at Pace, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.
Behaviours Application Form Question Word Limit
250
Delivering at Pace
Managing a Quality Service

Interview stage assessments

Interview Dates
Expected: W/C 15/06/26 or w/c 22/06/26
Behaviours
Delivering at Pace
Managing a Quality Service
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
Level of security checks required
Baseline Personnal Security Standard (BPSS)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.