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General Information

Salary
£28,312 - £30,011 pro-rata
Working Pattern
Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
Internal
Location
Retford
Region
East Midlands
Closing Date
27-May-2025
Post Type
Permanent
Civil Service Grade
EO
Number of jobs available
1
Reserve List
12 Months
Job ID
5882

Descriptions & requirements

Job description

Job Title – Learning Centre Coordinator - Ranby

Grade - EO

Location – Ranby Learning Centre

Contract Type – 0.5 FTE, Part Time, Permanent  

Overview of the role:

This is a Learning centre coordinator role, based within MoJ People & Capability’s Prison Learning Delivery (PLD) team.

The job holder will be responsible for the day to day running and service delivery of a learning centre or venue, ensuring that a safe, secure, and hygienic environment and an excellent standard of facilities are provided to the customer. Excellent customer service will be at the forefront of the job holder's responsibilities.  

The job holder will promote the use of the learning centre to ensure maximum utilisation. The job holder reports to the Learning Centre Manager and has no line management responsibilities.  They are based at one of the learning centres located across England and Wales. The job holder will be responsible for Health and Safety of all delegates attending the learning venue. 

Please note that this is a part-time role.

Location:

There is a requirement for the successful applicant’s work base to be at Ranby Learning Centre.

Summary

The job holder will be responsible for the day to day running and service delivery for a learning centre/venue, ensuring safe, secure and hygienic environment and an excellent standard of facilities are provided to the customer.

Responsible for the delivery of a learning environment free from discrimination and harassment whilst ensuring, where possible, all delegates training needs are met.                                                                                        

The job holder will always ensure best value for money and the efficient use of all the Learning Venues allocated within the role. 

They will work closely with the Learning Centre Manager to ensure maximum utilisation of the Learning Venues and at all times promote the Learning and Development operating model and new ways of working and encourage a culture of learning and continuous development across the organisation.

The job holder will support the wellbeing of the Learning and Development family and its customers by making it a priority, ensuring that wellbeing is at the forefront of our conversations and interactions. 

Responsibilities, Activities and Duties:

  • Playing a key role in driving the business towards achieving people related targets as well as delivering against all strategic learning objectives by sharing best practice across PLD estate.
  • Taking overarching responsibility for the delivery of a cost-effective and productive learning and development environment.
  • Provision of excellent customer service at all times and delivering a first class customer centred approach to learning and development, promoting and championing group values and ethos.
  • Key stakeholder management both internally and external including the promotion of the facility to other Government agencies.
  • Responsible for the delivery of a learning environment free from discrimination and harassment whilst ensuring, where possible, all delegates' training needs are met.
  • Ability to manage a safe working environment for staff, visitors and contractors.  Up to date knowledge and understanding of Health and Safety legislation, and knowledge and ability to complete Safe Systems of Work and Risk Assessments in a timely manner, undertaking periodic facilities management reviews and reporting any issues promptly.
  •  Management of the Learning Venue providing a safe, secure, hygienic, and productive environment. Undertaking periodic facilities management reviews and reporting all risks and issues through agreed processes.
  • Diary management to make sure the venues are fully utilised.
  • Key holding responsibility and management for all security issues relating to the Learning Venue, including out of hours.
  • Training room management including procurement of materials and furniture within departmental budget.
  • Management of all ICT systems within the venue and to provide ICT support and assistance to both trainers and delegates.
  • Setting up of classroom/s required for training courses.
  • Provide tutor support.
  • Assisting National Trainers as Role Players when required.
  • Procurement for OA sites and goods / services required for the learning venues – setting up SSPOs annually.
  • Ensuring customer satisfaction by dealing with all customer complaints and requests and managing issues that may arise swiftly and competently.
  • Proactive approach to business improvement through self-evaluation utilizing customer satisfaction surveys.
  • Undertake the role of Fire Marshall when required and the undertaking of statutory testing of fire alarm systems. Reporting any identified faults to the Estates Department.
  • First Aider – First on scene for any medical incidents within the Centre and be prepared to administer emergency first aid. Follow locally agreed process to request emergency services and further assistance if required.
  • Care team trained.
  •  Vetting Contact Point, providing national resource to the service.
  • Delivering timely Management Information reports to Governance to include course evaluations and utilisation of the Centre.
  • Responsible for management of information including data protection and information assurance within the learning venue.
  • Service Level Agreements – Review as necessary.
  •  Assist to conduct interviews, when required.
  • Involvement in projects, when required.

 Leadership and Management

  • Collaborative working – working across functional and organisational boundaries, representing PLD professionally and consistently.
  • Management and resources – be mindful of how you use resources, always ensuring best value for money and efficient use.
  • Act as a role model displaying behaviours in accordance with the PLD’s values and behaviours.
  • Actively encourage and support all colleagues.
  • Continually develop yourself through CPD.
  • Challenge conventional ways of thinking; promote the PLD ways of working and encourage a culture of learning and continuous development across the organisation. PLD is committed to delivering a high-quality learning service and expects all staff to strive for excellence in their function.

 Values

  • Proactively promote and model the values and behaviours of PLD and embed the organisational mission and vision within PLD.
  • Support the wellbeing of our PLD family by making it a priority, ensuring that wellbeing is at the forefront of our conversations and interactions.

This team is currently undergoing a reorganisation and so the responsibilities of the role maybe subject to change.

Essential

  • IT literate with good working knowledge of Microsoft applications

Desirable (or support working towards)

  • First aid trained
  • Care Team trained

We may consider any evidence within your application and/or from interview that demonstrates meeting the desirable criteria as set out in the job description. This will only be after essential criteria is scored and where there is a need to differentiate between closely scored candidates.

Application Process

You will be assessed against the Civil service success profiles framework.

Sift:

You will be asked to provide 250 word examples of meeting the following three behaviours:

  •  Delivering at Pace (Lead Behaviour)
  • Working Together
  • Making Effective Decisions

In the event of a large volume of applications being received, an initial sift will carried out on the lead behaviour (Delivering at Pace).

You will also be required to write a statement of suitability in 750 words, please show how you meet the responsibilities, activities, duties and essential criteria.

Interview:

Candidates invited to interview will be assessed on the three Behaviours (listed below), and Strengths. Interviews will be held virtually via MS Teams.

  • Delivering at Pace (Lead Behaviour)
  • Working Together
  • Changing and Improving
Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours 

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits 

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension 

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training 

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks 

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 5882

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 5882

Application form stage assessments

Behaviours
A sift based on the lead behaviour, Delivering at Pace, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.
Behaviours Application Form Question Word Limit
250
Delivering at Pace
Working Together
Making Effective Decisions
Experience
We will assess your experience for this role via the following methods
Statement of Suitability
Statement of Suitability
Guidance for the Statement of Suitability
You will be required to write a statement of suitability in 750 words, please show how you meet the responsibilities, activities, duties and essential criteria.
Evidence of Experience
Statement of Suitability

Interview stage assessments

Interview Dates
Expected early June
Behaviours
Delivering at Pace
Working Together
Changing and Improving
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Level of security checks required
Baseline Personnal Security Standard (BPSS)